SoleTrader.com - www.soletrader.com Reviews

★★★★★
4.7 / 5
165
96% of users recommend this
  • Value For Money

Summary

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★☆☆☆☆

“Held to ransom over website! ”

Written on: 21/08/2015 by mbBarr1950 (1 review written)

Im helping out my brother in law who has been with Sole Trader for several years and like most traders doesn't know much about websites or online marketing so trusted these guys to handle it all for him professionally. He wants help to rank the website locally and for that I need admin access to the content management system the websites are all built on. Its a free platform called Wordpress. I contacted support and asked for them to make me an admin to that website and they refused saying to… Read Full Review

By Soletrader.com

Written on: 25/08/2015

Hi,

Thanks for writing to us. I am sorry to hear that you are not satisfied with the experience here at SoleTrader.com.

It's always our aim to help our customers as much as we can when it comes to making sure the website is optimised and can perform at its best on search engines. As I mentioned to you when we spoke on the phone last week, we include basic SEO in the website package, and then recommend that you get as many reviews as you can on your Google local listing to optimise the website locally.

The reason we are unable to give out back end login details to a website is down to the fact that this would also give you access to our designs, and our entire customers base's websites, hence we offer unlimited content changes in the packages enabling us to carry out your required updates as part of the yearly cost. Of course, any content such as images, text, logo etc. that you supply us with, is your legal property, and can be taken with you if ever you choose to leave us. As I mentioned on the phone, you are more than welcome to send your required SEO changes across to us, and we can have a look at them and carry out what we can for you.

If the SEO changes that need making to the site turn out to be more extensive than what we can do, and the service is no longer the best option for your business, we are happy to help you transfer the domain away elsewhere to have a new site built and managed, and this of course comes at no extra charge.

When it comes to the website renewal, every renewal brings you the opportunity to revise what you need from your website and discuss this with us before taking the decision to go ahead with another year, which is why we get in touch with you a few months before your expiry date to make sure you get the sufficient time to make the decision. As your brother has renewed his website package for a third year on the same basis as previous years, we take his renewal payment as his agreement to the terms and conditions of the package, which does mean that he signs up for another year of our service, and we are not able to refund this money.

Please do get in touch with our customer service team, and we can help you proceed with what is best for your business.

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★★★★★

“Review ”

Written on: 21/08/2015 by FoodYulelove (1 review written)

The response I have has so far is very good with lead times on completing my requests on changes very good. You get a reply almost instantly with a ticket number and then normally within a day or 2 the requests have been completed. It's taking me around 2-3 weeks to get the website to how I want it but it's almost there and happy with it to date. I'm happy with the costs etc so far but I'm unsure what the renewal cost is and hope it's not the same as I would be unsure at that because once… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hi,

Thanks for your kind words!

It's great to hear that you are happy with the service so far, and we look forward to continuing to provide you with a website you can be truly proud of.

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★★★★★

“Always good service”

Written on: 19/08/2015 by Gillespieua36 (1 review written)

Very friendly service with a quick response. Approachable and affordable with enough flexibility at the price… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hi there,

Thanks for your feedback, it's great top hear that we are offering a quick and good service so far.

Keep the changes and requests coming, and we look forward to continuing to provide you with the best possible service and website!

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★★★★☆

“Very Pleased”

Written on: 15/08/2015 by 302Alvarez (1 review written)

Very pleased with the service but I don't like to be pestered to write a review… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hello,

We really appreciate that you took the time to leave the review, please do not feel like it's a mandatory thing. We are really happy that you took the time, and that you are happy with us so far!

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★★★★★

“I Have had my first experience with sole trader just...”

Written on: 07/08/2015 by Madalynn311 (1 review written)

I Have had my first experience with sole trader just recently, and I found all the staf that I delt with were very helpful and made the whole proses very enjoyable, I would be very happy to recommend them to both family and friends… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hello,

Thanks for your kind words!

It's great to hear that you are happy with the service so far. Please do continue to submit your changes, and don't hesitate to get in touch if there is anything we can do to help.

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★★★★★

“All staff at Sole Trader have been most helpful. ”

Written on: 31/07/2015 by LenValleyActiveRetirementAssociation (1 review written)

We are a non-profit making association (Len Valley Active Retirement Association)for the benefit of seniors who want to keep fit. I was asked to take over as website manager for our association and looked at what was already in place and found I couldn't access it. After searching for someone to help me, I found it would be far easier to have a new site. Through a search on the internet and many calls from people who couldn't help, I had a call from Sole Trader who was able to meet our… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hi guys,

Thank you for this feedback!

It's great to hear that you are happy with the service so far, and that we are living up to your expectations.

We look forward to continuing to provide you with a website you can be truly proud of, so please keep in touch and let us know if there is anything we can do to help!

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★★★★☆

“So glad I found these people”

Written on: 31/07/2015 by peterloveday (1 review written)

I am not the most computer literate of people, and to have a company like Soletrader hold your hand, and take you through the setting up process of a new impressive looking website is very comforting. Each time I have had a query, they have been quick to respond, and very polite and helpful… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hi,

Thank you, we are delighted that you find the process easy and satisfactory, and that you are happy with us so far!

Please do continue to fire us any changes, requests or enquiries you have - we are here Monday-Friday 9:00-17:00, and always keen to know what we can do to help you have a website you can take pride in.

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★★☆☆☆

“dont bother with these people”

Written on: 29/07/2015 by Kadence139 (1 review written)

Having been a customer of this sham company for a few years. I have very little posotive to say about them. I have hoped that things could improve but im afraid thats all it has been. "hope" There ability to get things right never seems to come to fruition, There general customer service sucks. If you need a good website design team look elsewhere… Read Full Review

By Soletrader.com

Written on: 29/07/2015

Hi,

Thanks for leaving us some feedback, we appreciate every response we get, as all your comments help us to improve our service and get things right in future.

We would like to see what reparations we can offer, and what changes we can make to solve the problem you've had. Our customer service is undergoing constant changes and improvements, but unfortunately there may still be problems for some customers that we can't solve perfectly every time.

If you can send us an email with a little more detail, I'd be happy to discuss your issues and see what we can do to improve things for you, and all our customers in future.

Please get in touch when you can, and we will do everything we can to improve the service for you.

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★★★★★

“to sole trader”

Written on: 26/07/2015 by fbBaird356 (1 review written)

very happy with website,left it all to them to design,they are helpful when you have to phone,so overall very happy,can change things at any time etc… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hi there,

Many thanks for your kind words! It's fantastic to hear that you find the service straight forward and our staff helpful, it's of course our two constant biggest goals so to hear that we are living up to your expectations so far is amazing.

Keep in touch, and know that we are always just a phone call or e-mail away when you need us!

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★★★★★

“Sports Injury Massage”

Written on: 25/07/2015

I thought the service and support I was given by all the staff was brilliant, as I was somewhat of a dinosaur and rather resistant to advertising via the internet. However, the Sole Trader staff put my mind totally at rest and steered me through the requirements to set up the website. They had the time to explain the whole process to me and encouraged me to include photos, client recommendations, interesting write-ups of the service I offer. As result I achieved quite a lot of enquiries… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hi there,

Thanks for your feedback! We really appreciate you taking the time, and are delighted to hear that you are pleased with our service and that your site has brought you in some good income!

Please don't hesitate to get in touch if there is anything further we can do to help, we are always interested in hearing how we can improve the service for you, and what more we can do to make your website even better.

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★★★★★

“Web Site”

Written on: 22/07/2015 by mandyandtia (1 review written)

I would like to thank Sole Trader for all their assistance in getting my web site up and running, and for their patience with my constant changes. New self editing set up very helpful. Very quick to respond to my requests. Thanks again team… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hello,

Thanks for your feedback!

It's great to hear that our service is what you need, and we are especially glad to hear your positive feedback on the new changes submission platform.

Keep in touch, we are always here to help to ensure your website is up to date and doing its job!

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★★★★★

“Great fun to work with”

Written on: 09/06/2015 by Blankcanvas (1 review written)

Sole trader.com Is always willing to help me no matter how big or small the tusk is she is always very helpful to me. I always can relax when I hear her voice on the other side of the phone because I know for a fact that things will get done the way I need them to be. A bigThank you Regards Blank canvas constructions … Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hi,

Thank you for this, we are genuinely delighted to hear that you previous issues were resolved and that we have managed to restore your faith in our service! It's always a fantastic confidence boost for us when we are able to turn a situation around and can provide you with exactly what you need.

You are always welcome to get in touch, we are here for you whenever you need!

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★★★★★

“Website changes & update”

Written on: 08/06/2015 by Constructiontroubleshooter (1 review written)

I want to thank you and your staff for updating my website. Your staff were very professional, courteous and the update was carried out without any issues. I am really happy with the new look. Best Regards… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hi there,

We are happy to hear that the redesign is to your liking! Please do let us know if there is anything else we can do to help, we are always keen to know your feedback and to help you further improve your website.

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★★★★★

“So Far Fast, Great and accurate service”

Written on: 28/04/2015 by gjelectrical (1 review written)

First draft of web site was very close. Changes were acted upon expeditiously. Within a couple of days my web site was ready to go. Staff are always friendly on the phone. The two persons that initially took my requirements did a great job of understanding what I wanted. If this is your first web site it does help to have a plan on what you want from your site and how you want it presented … Read Full Review

By Soletrader.com

Written on: 26/08/2015

Hi Geoffrey,

It's fantastic to hear that we have succeeded with your website! This is great feedback for us, and we look forward to your further thoughts and input, and to continue to provide you with a service and website that can help your business soar.

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★★☆☆☆

“Appaling ”

Written on: 02/04/2015 by arvchimneysweep (1 review written)

This company promise the world take your money then mess you about, we as a company have not received emails in months when we contact them we get fobbed off today we wanted to speak to someone in authority and no one in the building!!!!, We have lost countless work due to this but they don't seem to care, will be looking at a new place to go… Read Full Review

By Soletrader.com

Written on: 07/05/2015

Hi,

Thank you for your feedback. We always take your input on board and are constantly aiming to make sure that we improve where needed and can provide the best possible service at all times.

I was sorry to hear that you have been having issues with your e-mails, and that this has affected your experience with SoleTrader. As you know we have actively been communicating about this to try and solve the problem.

Whenever an issue like this is brought up it is our aim to deal with it as promptly as possible, as we appreciate the e-mails are the door to your business. There are of course instances where we are regrettably unable to investigate further or fully solve the issue for you, but we will always do our best to try and get to the bottom of the problem, and advise as best we can.

Our managers are not always on the phones, but are of course always happy to take a call whenever a higher authority is needed to deal with an ongoing issue, you simply need to put the request in and we will book you in for a call back at our earliest convenience.

I believe you have now been speaking to one of our managers about your issue, and that it has in fact been resolved. Please do get in touch via email, or give us a ring, if there is anything further we can do to help - we are here Monday-Friday 10:00-17:00 and always happy to assist!

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★★★★☆

“Very helpful”

Written on: 25/03/2015

Always get straight on the case if you need adjustments on the web page Keep up the good work team… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Thanks for the positive feedback! We'll try our best keep up the good work, and look forward to hearing further from you.

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★★★★★

“SoleTrader.com ”

Written on: 25/03/2015 by McCollumew261 (1 review written)

SoleTrader.com have been excellent to deal with in the development of my new website. Living up to their claims of their original proposal in a timely fashion, making having a website for me (one not real knowledgeable in making a website) trouble free, stress free. Thanks SoleTrader… Read Full Review

By Soletrader.com

Written on: 26/08/2015

Thank you for taking the time to give us your feedback!

We love hearing that we have managed to get you a website that you are happy with, whilst keeping the process hassle-free throughout.

Do let us know whenever there is anything further we can do to help!

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★☆☆☆☆

“Under achievement ”

Written on: 07/03/2015 by Ortega27 (1 review written)

I am so disappoint with the total Sevice I have received from sole trader to the point that I have asked a number of other company's to take a look at the site to see what they can offer in the way of improvements with out the extra extra charges you seem to always get passed on to me. When I first signed up with you they gave me total assurance that the site would be 100% better than what I already had in place from vista print but to my surprise it ended up being a total nightmare and… Read Full Review

By Soletrader.com

Written on: 11/03/2015

Hello,

Thank you for your feedback! We always appreciate your input and will of course take it all to heart to try and improve our service for the future.

You and I were able to have a great and constructive chat yesterday, and I am very glad that we could come to some good conclusions, and move forward with your website and some changes to it that I hope you will be very happy with.

We are always more than happy to speak over the phone, as that is of course much easier to try and solve any issue as quickly as possible, particularly when there is a technical problem or when you want to clarify website changes. As you say, you are a builder and need to focus on your business, and we want to be here to make sure your website and e-mails
are running smoothly, so that you don't have to worry about that.
We try and take the majority of our website changes via e-mail, to stay efficient and to make sure we do the changes right for you, but if you were made to believe that we never deal with our customers on the phone, it's important to underline again that we are always happy to give you a ring about problems that might be quicker and easier to deal with on the phone.

When it comes to the website, we always expect the first 30 days from when the draft is published to be quite an intense period with a lot of changes, as we are publishing the first draft based on quite limited content. This is why we give you a 30 day guarantee, where you can make any major design changes you want, to make sure that we produce something that you are happy with. Even after the 30 days are up, you of course have unlimited content changes included in the price throughout the year, to make sure you can make updates and changes as needed to keep your website fresh and up to date.

With the extra features and chargeable extras, these are features that we mention and offer to our customers as they have always been quite high in demand, but we never want you to feel obligated to purchase anything on top of the website package that you do not want, or to feel like your standard website package is not enough. There is always plenty we can do to edit and change your website within the realms of your website package.
Particularly with images, they tend to take up a lot of space on the website server and can sometimes slow the website down, so in order to keep the costs down, but still allow you a range to show off your work and keep your website fast, we allocate 20 images in the website package, and can then offer you to increase the allocation and the server space at a one-off cost. Of course you can always swap and change your existing images, refreshing and replacing them every 3 months or so if you wish at no extra charge, to keep your Gallery fresh and show off your best and latest work to your customers.

I look forward to continuing to work on the website for you, and to hopefully produce something that you can be proud of and pleased with for years to come!

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★★★★★

“easy, painless, stress free”

Written on: 23/02/2015 by cazzy1968 (1 review written)

we needed our domain moved to sole trader so they could improve our existing website. they have changed it completely to be mobile and pc friendly and also easier or customers to navigate our site and to contact us via an info email. some changes we wanted to make have been done easily either over the phone or via email. very quick to respond, excellent customer service throughout. we are still in the process of making changes, but so far so very good. would recommend their services to… Read Full Review

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★★★★★

“Alteration to an existing site”

Written on: 12/02/2015 by EdenWren (1 review written)

Emailed my request for an alteration to my web site. The works were carried out to my total satisfaction with three hours. Amazed… Read Full Review

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