SoleTrader.com - www.soletrader.com Reviews

★★★★★
4.6 / 5
175
92% of users recommend this
  • Value For Money

Summary

Website address was previously www.soletraderwebsites.com.
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Latest Reviews

★☆☆☆☆

“New starter business”

Written on: 03/07/2017 by chronosaerial (1 review written)

This company has advertised the thought that they help small businesses and new start ups, well allow me to relay my story so far. I was contacted by a gentlemen last wed paid the full years premium and was promised the "build team would contact me tomorrow ( being Thursday) well Thursday came and went and Friday, Saturday, Sunday and today, I left it till 13:50 and thought id contact them to sort this out. I rang spoke to a very nice young lady who apologised profusely for the mix up and said… Read Full Review

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★☆☆☆☆

“stay clear away ”

Written on: 26/05/2017 by wezo (1 review written)

these guys are a joke i never complain about anything in life but when it comes to these wow they have been taking money from my account for the last 5 months and still haven't done me a website they keep blaming go daddy for the domain name change Ive contacted go daddy and they have given me written evidence that the domain was transferred over to soletrader.com please believe when i say this stay well away… Read Full Review

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★★★★☆

“Good service, good looking website”

Written on: 20/05/2017 by Marisa323 (1 review written)

Needed a updated website for my business, last one did with wix was alright but hard keeping it up to date. just got on with soletrader and they've done a good job. they will build it so it looks good on iphones which loads of my customers look at it on. the price is more than wix but i hated always having to always log in and try and update it. and it was hard to get it to look like i wanted. good job … Read Full Review

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★☆☆☆☆

“Worst customer service ”

Written on: 19/05/2017 by adygreek (1 review written)

Soletrader is just a very big issue , one of the main problem : they cannot make a page where customers can post their feedback of my services , Second one they promised that they get back to me after 24 hours but they didn't ! As for the design of the website is completely rubbish ! I'm not gonna use them again and I do not recommend to anyone… Read Full Review

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★☆☆☆☆

“Billing issues/ Hard to reach anyone!”

Written on: 09/05/2017 by Deniseandray (1 review written)

We loved company to start with. This year had company bill my credit card 2 times over a month with no refund. Feel get the run around when I call. Hard to reach anyone wasn't like this when started with them… Read Full Review

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★☆☆☆☆

“No no no”

Written on: 04/05/2017 by Patriciam80 (1 review written)

Only phone you when they want money!!! They created an Awful website for my bussiness. No follow up calls, seem to not care if you are happy or not. Keep clear!!!!… Read Full Review

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★★☆☆☆

“Dont bother”

Written on: 04/04/2017 by GrayRobbo (1 review written)

total waste of time. website wasn't even close to my spec, with lots of misleading info that wasn't relevant to my business, photos upside down, terrible communication. they said it was teething problems with their new platform and gave SOME money back, but two weeks wasted and I have to now wait 6 weeks to get my domain name back… Read Full Review

By Soletrader.com

Written on: 10/04/2017

We are sorry to hear you did not have a good experience with SoleTrader.com, we did indeed moved over to a new platform and there were some initial issues with this, which are as you describe.

We have resolved all the problems you experienced for future users, however, we recognise that we did not in this event give you the level of service you deserve or that we aim for. We apologise sincerely for this.

I can see that we actioned your domain transfer as soon as as it was requested, so with that in mind, it would seem that delay is not from our side - do give us a call straight away if there's some way in which we can help.

We apologise again - this is not our usual or expected levels of service and we have taken steps to ensure this will not re-occur. Do contact us if there is ever anything we can help with.

Regards

The SoleTrader.com Team

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★★★★★

“Quick, cheap and friendly service”

Written on: 20/03/2017

needed a new website as i'm starting a business and i didn't have thousands to spend. i got something that looks really professional and at £200 odd quid a year, they will do all the chopping and changing. couldn't get on with with Wix just never looked right. this one looks top quality. i'm gonna pass them on to my mates as they've got websites that look good but the minute they've done a new job and want to add a few pictures it becomes a massive headache for them. … Read Full Review

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★★☆☆☆

“Second website under new platform.”

Written on: 06/03/2017 by Snow180 (1 review written)

Currently having a new website built under the new web design platform, to say it's been a disappointing experience is putting it lightly . This is my second website being built by sole trader.com and sadly will be my last, and wish I hadn't bothered . The website is cheap that has to be said but the agro it setting it up is way too stressful, the only smooth transaction that took place was them taking my money !!!!!… Read Full Review

By Soletrader.com

Written on: 07/03/2017

Dear Customer, thanks for your review. We welcome all honest reviews, good and bad as they help us learn about our business.

We are a small company currently undergoing expansion and this has caused us some problems as we move over to new ways of working.

The kind of delay you experienced is most definitely not our usual service to customers and we recognise that this is not acceptable - We have identified and eliminated the issues that caused your delay.

We at SoleTrader.com offer our sincere apologies and thank you for your candid comments which we have taken onboard and acted upon.

Steven Burt
Operations Manager

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★★★★★

“Fantastic, really pleased!!!”

Written on: 17/01/2017 by RylieHewitt34 (1 review written)

Excellent service, very professional and a very reliable service! I would highly recommend them to family and friends. I am happy that I have found a web design company that I'm really happy with and have total conveidence in… Read Full Review

By Soletrader.com

Written on: 17/01/2017

Thanks very much for your comments, really pleased you're happy with the service. We work hard to make our customers happy and word of mouth recommendations mean a lot to us. Just let us know if you need anything else at all, we'll be happy to help, Steve.

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★★★★★

“Very good web site”

Written on: 11/07/2016 by Harris1963 (1 review written)

Very good web site,the help you get is outstanding,good value for money easy to use,My computer skills isnt very good, yet this web site is so easy to maintain if i can do it any body can do it.The staff at soultrader are so helpfull and easy to talk too,and help you in any way they can.Give them a go you will not be disappointed… Read Full Review

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★★★★★

“brill spot on”

Written on: 28/06/2016 by BAZACDC (1 review written)

I'M IN CONSTANT CONTACT WITH SOLE TRADER.COM WHEN EVER I NEED THEM AND I CONTACT THE OFFICE REQUESTING A CALL BACK THEY ALL WAYS SOON TO RESPOND WITH A LOVERLY SPEAKING PERSON ON THE OTHER END OF THE PHONE. I WOULD RECOMMEND SOLE TRADER.COM FOR THE SERVICE THEY OFFER… Read Full Review

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★★★★★

“1st class”

Written on: 15/06/2016 by Kelleraw203 (1 review written)

As a new business soletrader explained everything about having a web site the simple way.they didn't try to dazzle me with over the top stuff.very very helpful. Fast response to e mails. Pleasant staff.and the price spks for its self.would I recommend them to others. Most definitely. 10/10… Read Full Review

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★★★★★

“THE COMPLETE DEAL”

Written on: 06/06/2016

No, I don't work for the company or know anyone that works there. This is the most efficient company I have ever used, nothing is to much trouble and they explain everything. ( especially to technophobes like me!) I have and will recommend this company as the number 1 website company. Thanks again for all your help over the years! There is not one thing I would change about this company… Read Full Review

By Soletrader.com

Written on: 08/06/2016

Thank you very much for your kind words! Although you are showing up as a Guest, it is clear from your review that you have been using our service for a number of years - thanks for sticking with us. We always strive to make sure our service and product is as accessible as possible to anyone who may think they don't know how to build a website for their business or simply don't have the time. We hope to continue to satisfy in the years to come!

Thanks, M.

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★★★★★

“Very helpful company.”

Written on: 10/12/2015 by Archer427 (1 review written)

Great Service. Very helpful when I need to update our website. Quick and efficient replies in response to my requests. 3rd year with them now. Very pleased… Read Full Review

By Soletrader.com

Written on: 16/02/2016

Thanks very much for your kind words - and we are pleased you are now into our third year with us! We are always working hard to improve our service year on year, and hopefully you've seen this on your journey with us!

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★★★★★

“Highly Recommended”

Written on: 09/12/2015

This is the 3rd website I have had built for me over the years, but the first time I have used sole trader. I must say I am very impressed with the smart and speedy way that this was set up, from my instructions changes are made overnight (in India I suspect)and ready for me the next morning. So far cost is very reasonable and I have no complaints at all… Read Full Review

By Soletrader.com

Written on: 09/12/2015

Thanks very much for your kind words - we are really pleased you've trusted in us three times to represent your business(es) online. We are always striving to improve our service and hopefully you have seen this in the websites you have taken out with us. We will pass your kind words on to our changes team as they are always happy to hear that the effort they put in to website changes every single day do really make a difference to businesses up and down the country. Many thanks and all the best - Mathew.

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★★★★★

“Good attentive service”

Written on: 02/12/2015 by CyrusMcGarry (1 review written)

We've had our website for 3 years now. We have regularly asked for it to be updated with changes and sent emails to this effect. Staff reply within a day or so and communicate with us until we are happy with all the updates. Very happy with the service. Would recommend for a low cost website that looks good… Read Full Review

By Soletrader.com

Written on: 02/12/2015

Thanks for your kind words - it's always good to see how our older customers are getting along. Of course, half the work to make your website look it's best comes from you, the customer, so it's great to see sites like yours where we have loads of pictures and content to show off your business. This really does make a massive impact and ensures your site is as interesting and current as possible, so keep it coming and let us know anything we can do for you!

Thanks

Simon

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★★★★★

“Excellent service”

Written on: 27/11/2015 by AFElectrical (1 review written)

Really pleased with Sole Trader, we needed a few small changes to our web site and these were dealt with so quickly. Really good communication and very helpful staff. Also helpful providing suggestions to get our site seen more. We wouldn't hesitate to recommend them. Brilliant, thanks!… Read Full Review

By Soletrader.com

Written on: 02/12/2015

Hi there,

Thank you so much for your feedback - we really pride ourselves on our unlimited changes service so it's great to hear that you're happy with it. Remember to keep in touch over your whole year with us, the changes are completely unlimited so it's important to use them!

Give us a shout if you need anything else at all, we'll be happy to help!

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★★★★☆

“Showcasing our service in style!”

Written on: 16/11/2015 by CoffeeEthic (1 review written)

I've loved working with Sole Trader on our Coffee Ethic website. We are a charity running a social enterprise and have not had the expertise to set up a website before. When Sole Trader offered us the chance to set up a website at a price that wouldn't compromise us we jumped at it. Sole Trader have been brilliant! They walked us through the set up with a really simple process and helped design the site the way we wanted it. It was that simple! The pictures were easy to upload, the content is… Read Full Review

By Soletrader.com

Written on: 18/11/2015

Thanks for sharing your experience with us - I'm glad to hear you've now got a website to be proud of. It's especially nice to know we've done a great job for a charity like yours, I think the work that coffee ethic does is brilliant, so I'm pleased to hear we've been able to deliver what you need to tell people about yourself!

As ever, the team is always here to help and make changes whenever you need us, don't hesitate to drop us a line!

Thanks

Simon

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★★★★★

“BRILLIANT”

Written on: 08/11/2015 by AlfonsoMacGregor (1 review written)

WHAT I CAN SAY ABOUT SOLE TRADER.COM OTHER THAN BRILLIANT ALL WAYS AT HAND WHEN THEY ARE NEEDED, WOULD I RECOMMEND 100% YES IN A WORD… Read Full Review

By Soletrader.com

Written on: 11/11/2015

Hi there!

Thanks for your kind words, it means a lot to us to get feedback like this!

It sounds like you're already pretty well versed in how to get advice and support from us, but if you've got any questions or problems, don't hesitate to drop us a line.

Simon

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