SoleTrader.com - www.soletrader.com Reviews

★★★★★
4.8 / 5
134
97% of users recommend this
  • Value For Money

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Latest Reviews

★★★★★

“Great fun to work with”

Written on: 09/06/2015 by Blankcanvas (1 review written)

Sole trader.com Is always willing to help me no matter how big or small the tusk is she is always very helpful to me. I always can relax when I hear her voice on the other side of the phone because I know for a fact that things will get done the way I need them to be. A bigThank you Regards Blank canvas constructions … Read Full Review

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★★★★★

“Website changes & update”

Written on: 08/06/2015 by Constructiontroubleshooter (1 review written)

I want to thank you and your staff for updating my website. Your staff were very professional, courteous and the update was carried out without any issues. I am really happy with the new look. Best Regards… Read Full Review

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★★★★★

“So Far Fast, Great and accurate service”

Written on: 28/04/2015 by gjelectrical (1 review written)

First draft of web site was very close. Changes were acted upon expeditiously. Within a couple of days my web site was ready to go. Staff are always friendly on the phone. The two persons that initially took my requirements did a great job of understanding what I wanted. If this is your first web site it does help to have a plan on what you want from your site and how you want it presented … Read Full Review

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★★☆☆☆

“Appaling ”

Written on: 02/04/2015 by arvchimneysweep (1 review written)

This company promise the world take your money then mess you about, we as a company have not received emails in months when we contact them we get fobbed off today we wanted to speak to someone in authority and no one in the building!!!!, We have lost countless work due to this but they don't seem to care, will be looking at a new place to go… Read Full Review

By Soletrader.com

Written on: 07/05/2015

Hi,

Thank you for your feedback. We always take your input on board and are constantly aiming to make sure that we improve where needed and can provide the best possible service at all times.

I was sorry to hear that you have been having issues with your e-mails, and that this has affected your experience with SoleTrader. As you know we have actively been communicating about this to try and solve the problem.

Whenever an issue like this is brought up it is our aim to deal with it as promptly as possible, as we appreciate the e-mails are the door to your business. There are of course instances where we are regrettably unable to investigate further or fully solve the issue for you, but we will always do our best to try and get to the bottom of the problem, and advise as best we can.

Our managers are not always on the phones, but are of course always happy to take a call whenever a higher authority is needed to deal with an ongoing issue, you simply need to put the request in and we will book you in for a call back at our earliest convenience.

I believe you have now been speaking to one of our managers about your issue, and that it has in fact been resolved. Please do get in touch via email, or give us a ring, if there is anything further we can do to help - we are here Monday-Friday 10:00-17:00 and always happy to assist!

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★★★★☆

“Very helpful”

Written on: 25/03/2015

Always get straight on the case if you need adjustments on the web page Keep up the good work team… Read Full Review

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★★★★★

“SoleTrader.com ”

Written on: 25/03/2015 by McCollumew261 (1 review written)

SoleTrader.com have been excellent to deal with in the development of my new website. Living up to their claims of their original proposal in a timely fashion, making having a website for me (one not real knowledgeable in making a website) trouble free, stress free. Thanks SoleTrader… Read Full Review

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★☆☆☆☆

“Under achievement ”

Written on: 07/03/2015 by Ortega27 (1 review written)

I am so disappoint with the total Sevice I have received from sole trader to the point that I have asked a number of other company's to take a look at the site to see what they can offer in the way of improvements with out the extra extra charges you seem to always get passed on to me. When I first signed up with you they gave me total assurance that the site would be 100% better than what I already had in place from vista print but to my surprise it ended up being a total nightmare and… Read Full Review

By Soletrader.com

Written on: 11/03/2015

Hello,

Thank you for your feedback! We always appreciate your input and will of course take it all to heart to try and improve our service for the future.

You and I were able to have a great and constructive chat yesterday, and I am very glad that we could come to some good conclusions, and move forward with your website and some changes to it that I hope you will be very happy with.

We are always more than happy to speak over the phone, as that is of course much easier to try and solve any issue as quickly as possible, particularly when there is a technical problem or when you want to clarify website changes. As you say, you are a builder and need to focus on your business, and we want to be here to make sure your website and e-mails
are running smoothly, so that you don't have to worry about that.
We try and take the majority of our website changes via e-mail, to stay efficient and to make sure we do the changes right for you, but if you were made to believe that we never deal with our customers on the phone, it's important to underline again that we are always happy to give you a ring about problems that might be quicker and easier to deal with on the phone.

When it comes to the website, we always expect the first 30 days from when the draft is published to be quite an intense period with a lot of changes, as we are publishing the first draft based on quite limited content. This is why we give you a 30 day guarantee, where you can make any major design changes you want, to make sure that we produce something that you are happy with. Even after the 30 days are up, you of course have unlimited content changes included in the price throughout the year, to make sure you can make updates and changes as needed to keep your website fresh and up to date.

With the extra features and chargeable extras, these are features that we mention and offer to our customers as they have always been quite high in demand, but we never want you to feel obligated to purchase anything on top of the website package that you do not want, or to feel like your standard website package is not enough. There is always plenty we can do to edit and change your website within the realms of your website package.
Particularly with images, they tend to take up a lot of space on the website server and can sometimes slow the website down, so in order to keep the costs down, but still allow you a range to show off your work and keep your website fast, we allocate 20 images in the website package, and can then offer you to increase the allocation and the server space at a one-off cost. Of course you can always swap and change your existing images, refreshing and replacing them every 3 months or so if you wish at no extra charge, to keep your Gallery fresh and show off your best and latest work to your customers.

I look forward to continuing to work on the website for you, and to hopefully produce something that you can be proud of and pleased with for years to come!

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★★★★★

“easy, painless, stress free”

Written on: 23/02/2015 by cazzy1968 (1 review written)

we needed our domain moved to sole trader so they could improve our existing website. they have changed it completely to be mobile and pc friendly and also easier or customers to navigate our site and to contact us via an info email. some changes we wanted to make have been done easily either over the phone or via email. very quick to respond, excellent customer service throughout. we are still in the process of making changes, but so far so very good. would recommend their services to… Read Full Review

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★★★★★

“Alteration to an existing site”

Written on: 12/02/2015 by EdenWren (1 review written)

Emailed my request for an alteration to my web site. The works were carried out to my total satisfaction with three hours. Amazed… Read Full Review

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★★★★☆

“Good job”

Written on: 04/02/2015 by Estrella1978 (1 review written)

Good service, well done… Read Full Review

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★★★★★

“Professional service fast and reliable Friendly staff...”

Written on: 25/01/2015 by Roofer1 (1 review written)

Professional service fast and reliable Friendly staff members and dedicated team… Read Full Review

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★★★★☆

“Good Customer Service”

Written on: 23/01/2015 by sdm209 (1 review written)

I have recently had a website made for me, this was completed very quickly, I was able to make changes to the look of it very easily, I am pleased that you can add or change photo's etc on an ongoing basis, I am pleased that when you make an inquiry it is dealt with in reasonable time. My only concern at present is the lack of inquiries from the site, i hope that i will receive support if this continues… Read Full Review

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★★★★★

“5 Star Service, professional quality!”

Written on: 22/01/2015 by Trickymick (1 review written)

If you want easy then this is the Web designer for you!! No hassle, instant service with queries or updates to your web page. You will get hints and tips to maximise your site's impact. Anything you don't like the team will change. They recommend changes, like photo sizes for best impact, or adding a domain name you have used in the past. They offered logo embroidered clothing to add to your professionalism. Google is the only fly in the ointment as they do not allow IPad or Iphone reviews!! I… Read Full Review

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★★★★★

“Excellent Value for Money and Swift Set Up”

Written on: 19/01/2015 by caroline-ingram (1 review written)

After searching and reading reviews of other website designing companies, I was impressed to read that this company actually delivered results for a very fair price. I took the plunge and 3 weeks later I had a fully working and interactive website created. The ongoing service has been very good whether email or on the phone and have normally dealt with any query relating to my website. I would recommend this website… Read Full Review

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★★★★★

“Website made easy ”

Written on: 10/01/2015 by CailynClayton303 (1 review written)

Having not set up a website before this process has been made easy by the team at sole trading with excellent value for money any changes I made to the first drafts were implemented very quickly, looking foward to future business Many Thanks… Read Full Review

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★★☆☆☆

“Extremely poor customer service access”

Written on: 29/12/2014 by jontym50 (1 review written)

I cannot fault the basic product, the website. Cost and end result are excellent value. What is galling is that the lackadaisical approach to interaction with clients is nothing short of awful, specifically if there is a problem. My email has been down for five days over Christmas, including Monday 29th December, and there is no-one to talk to! For product, spot-on. For customer service, rubbish. Imagine Wayne Rooney, or Lionel Messi, in the middle of the pitch juggling the ball. Look at how… Read Full Review

By Soletrader.com

Written on: 13/01/2015

Hello,

Thanks for leaving us your feedback, our reviews are really important to us in order to improve our service and ensure a much better experience next time around. Unfortunately we have not been able to reach out to you to resolve this matter, as we don’t have any details to contact you on. If you can email us, we will be able to offer you assistance and compensation for the experience you have had.

We have introduced a variety of faster, more reliable ways to contact us via telephone and email in order to ensure that we can respond to and resolve issues at lightning speed, however unfortunately our office still does have a closing period over Christmas. Since our office was staffed on the 29th December, our team were available and answering enquiries on that day, so if you can help us by sending an email we will be much better equipped to offer a resolution.

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★★★★★

“What a difference a website makes!!”

Written on: 06/11/2014 by reedconsultancy (1 review written)

Having had a website with another provider, I needed to refresh the whole site; my previous provider was quite unhelpful and expected me to have a high level of prior website knowledge before making design alterations myself (a "you should know attitude"). How do I change a website? - Contact SoleTrader.com and work with the professionals who know what they are doing, contactable and extremely friendly on the phone (speaking with professionals who care on the phone is the biggest bonus of all)… Read Full Review

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★★★★☆

“Review”

Written on: 17/10/2014 by IainCalder (1 review written)

I used Soletrader.com for my business website. It was very good value for money and the staff were very helpful… Read Full Review

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★★★★☆

“web page”

Written on: 16/10/2014 by tinahallett (1 review written)

I thought the staff were all exceptionally helpful and friendly and guided me so well through every stage, being a bit of a computer dinosaur, and I have been happy with the end product. Plus it has been so helpful to add or change elements without any difficulties. So well worth doing… Read Full Review

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★★★★☆

“Responsive and quick to act”

Written on: 16/10/2014 by trO'Reilly181 (1 review written)

Have been impressed with SoleTrader.com who recently responded well to a number of additional requests for our website. After a few little errors, they were spot on and the look and feel of the site is excellent… Read Full Review

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