written by on 05/05/2015
It's been over a year and they have not delivered what they promised. Terrible customer service, they ignore you. Avoid. What you save on money, you pay in headaches and lack of service. Absolutely unprofessional.
written by 198Wood on 02/04/2015
AFter a few years with this company I can definitely say that they should be avoided at all costs. Don't be fooled by their decent looking website, yours will NOT look good and will NOT make any sales. Endless google analytics problems pushed my site completely off google rankings. They are impossible to deal with and take forever to answer important emails, they can't be contacted by phone and seem like a very 2 bit company. Avoid at all costs.
written by nhLamont1950 on 20/08/2014
Stay away, terrible customer service and takes ages to complete, after 10 weeks all paid for, still not complete, a week will go by with no response from them, so frustrating!!!!!!!!!! Not people of their word! countless promises of completion and all they do is say sorry for the delay and then leave you hanging for another week with no reply. Completely half arsed company, wasting peoples time! Even they tried to argue with me!
written by serenereview on 31/07/2014
I am motivated to write this review becausee I have had more than my money's worth form POM and often when making queries that are not chargeable or asking for something to be investigated - POM have done so with fast response and the kind of standards i'd expect form someone trying to win my business rather than someone who already has it. I wouldn't want to set them up with unreasonable expectation of free service beyond those a customer is due, but it was striking how well I was looked after. Any one who cold calls my business or wastes my time and was to comment would tell you - that I do not take time out of my crazily busy day easily, but they deserve me going on line to recommend them. The site they produced was awesome. My business greatly increased. The service after was brilliant. You're welcome to find me and check if this is a genuine post via www.dnpt.co.uk where you can see their work too - I'll try to respond where possible. A grateful and impressed customer Dan
written by Marquiseg188 on 07/06/2014
We needed a website for our new venture selling toys for children but were coming at it with no experience before. PomDesgin exceeded our expectations not only with the quality of the work produced but also how helpful (and patient!) they were with explaining the options we had, even offering great advice on business matters unrelated to the website. It's early days with the website, but so far both my business partner and I agree that they have been faultless and we hope this will be the start of a great working relationship.
written by 44Salisbury on 10/03/2014
I Spent nearly £1000 with them and still have a website that is not what I wanted that makes NO sales what so ever. In my opinion The staff couldn't care less after they receive your money they seem to have no interest in assisting you as far as website development goes but to sell you more product that they should include anyway! Every process seems very slow and painful. AVOID AT ALL COSTS!!!!!!!!!!!!!
written by signalightuk on 13/03/2013
I am currently having my site done at present (signalight.co.uk) and from what Ive seen and done with this company is 1st class i had another developer which didn't do a very good job at all i know how to code websites myself and i have had no issues they are very knowledgeable and professional. i know the review below is bad but i would beg to differ my site too has been going since 2012 but there has been a hell of a lot of work gone into this and i cannot fault them apart from the phone but all my emails are responded to quickly and professionally. i am without fail going to use these for all my sites and will advise all my customers this company is the one to go with. my site is still in development but they are working hard and i have every confidence in them
written by on 05/02/2013
I run an IT relocation consultancy company but am also a reasonably proficient web site design amateur and and I usually download templates and adjust these. However on this occasion I was looking for a concise, sharp and professional looking business web sites. I searched high and low and could not find any templates that met this criteria. Then I cam across POM and after looking at their portfolio I thought I would save myself a great deal of aggravation and time and give them a go. I started by picking a web site from their portfolio and an assortment of others that I quite liked, I also stipulated to their designer Steve that I required a customer log-in page. Then POM went away and designed the 1st draft and from then on Steve and I communicated every couple of days, always by e-mail adjusting and honing the layout, colours, menu bars and photos. POM are always available to make any adjustments that you want and to try out various options, they are never impatient and always helpful and courteous. This remote design method however does take time though and it has taken us approximately 2 months, but I now have a bespoke web site that meets all my objectives and a great price.
written by on 08/11/2012
I am really thrilled with my completed website! Luke and Sam are very friendly and pleasant to deal with always responding quickly to any requests or changes I had in the design process of my site. They have been very patient with me and have achieved just how I envisaged my site to be...So thank you guys for being so great to work with, shall certainly recommend you to all my friends. Gemma
written by diver233 on 20/07/2012
We have recently had a web site up grade and cannot thank them enough. They listened clearly to what I wanted and created the web site just how I wanted it. I wanted to be able to alter the site with text and pictures when I want and they have made this so simple. Thank you for your help. Best Wishes Tom Brookes Lindum Fire Services ltd
written by melba on 13/03/2012
Had a really great experience using POM Design.Everyone I spoke to was really helpful, knowledgable and patient.I did my research before choosing POM Design and was sceptical at their low prices compared to many other quotations I had received but had a great experience and would recommend them to anyone. What I was quoted was what I paid, the price did not spiral when I asked for little extras.There are so many extras included free with their websites and they help you out with bits and bobs that they could have charged for but didnt. I was able to have as much input into the design as I wanted and they really took the time to understand what I wanted and had plenty of ideas and suggestions.The website performs really well and POM Design continue to offer support. There are so many companies to choose from and it can be confusing if youre not really tech savvy but POM design really took the time to talk through everything, making me feel at ease and that I understood the process and what I was paying for. I chose POM Design because they had a great portfolio of past work, the price was good and because the length of time they have been operating was reassuring and Im glad I did. www.territinker.co.uk
written by BarrySutton on 24/01/2012
Setting up a website for my new business was an unknown and daunting task however from the outset of designing my new website the help and support from Pom Design has been excellent. I am far from IT literate but everything was clearly explained and nothing was too much trouble. I lost count of the number of alterations I made as I kept changing my mind. The support and advice available from Luke Holdsworth since the website has gone live has been excellent. I am a very trying customer due to my poor understanding and knowledge af all things IT, but I am never made to feel silly and all questions are dealt with professionally and clearly. I did a lot of research before choosing my web design company and found Pom Design to be competitively priced. There is often a thought that the more you pay the better the product/service but this is not the case with Luke and the team at Pom Design - their prices are competitive while still providing a top notch product and service. I would definately recommend to anyone looking for a web design company.
written by maureenohara on 22/01/2012
They deserve 5 stars easily ! I really should be giving them 5 stars, only reason it's 4 is because I've just gone live so don't know much about after care yet. I used POMdesign for my website and they were faultless - the ONLY thing that holds me back from 5 stars is ONLY that it has just gone live and I don't know what will happen should I find small bugs and need help in the next few weeks - If the service continues to be as good as it was from beginning to live then I would give them maximum marks on any scale. The Designer 'Dantus' was excellent technically and gracious and patient with my requirements for information about the project as we went. My Project Co-ordinator 'Luke' answered a long list of questions and requirements before the project began and thus far never quibbled as I sought to achieve the website that I had envisaged and briefed - I own an IT business so I am quite particular about a lot of ins and outs ...Ithey happily kept plugging away until I was entirely happy. It's early days and I haven't played with the CMS too much but I would say that the thorough CMS set up that was done for me should make the site pretty future proof. My experience of their service was so good that I can't imagine any reason to expect they would let me down in future, should I find a fault that requires remedy...Really they deserve 5 stars Use them is my advice, 5 stars is my real ranking - I'll post another review in three months as long as I don't flake out of doing so because I'm busy - If I don't it's not dissatisfaction - Summary - Awesome
written by on 19/01/2012
Just because they have good reviews on their own website means nothing, I used pomdesign and as with the previous comments they did very little in a very long time , false promises, no design work, spelling errors after sending proof read notes, the list goes on, still not recieved my reciept for the deposit after 6 weeks. But they are not all bad and you can use professional webdesign companies with out worry, 1. NEVER pay any money up front, not even a deposit, 2. Try to visit the design companies place of work this will prove they exist,every major town has companies like this. 3. Dont trust portfolios, unused and old websites can be purchased for a very small amount and email addresses can be sent to whever you want, 4.Find a teenager in your family they will more than likely do the job quicker and better and for the price of a new xbox game 5. Have a go yourself it is easier than you think these days and there is bags of online help should you need it, and 6. Always warn others if you have been scammed or ripped off in the past by these people, write a review...
written by on 15/01/2012
I used Pomp Design a few years ago, and right from the start it was just a long protracted waste of time. After I paid my deposit I was then heard nothing for 5 days until they contacted me asking me where my "design form" was, which it transpired he had...forgot to send. After he apologised for the error and sent the form, I sent it back after a week was wasted, which then set the scene perfectly for the following 6 months until he eventually finished the website. After many excuses which included "I had changed the design brief..", (when I wanted to have ecommerce attached to the website) and mumbo jumbo like "bolting on back ends" etc, I eventually got a website with a puny Control Management System (CMS) that was full of bugs. It also turned out that he'd used the same ecommerce template that had been used for a website that sold Indian clothing, and some plumbing website too (for good measure),and still had their files attached, which were also uploaded to the public_html files for my website and later started appearing in the google search results for my website which sells eyewear. Also, if you're looking for control over your website by the way, then don't expect anything more that being able to add products or change text descriptions, and for anything more like lay-out changes etc...then you'll have to ask him, ca-ching! To be fair to him though, after his initial state of bemusement, he did eventually help me to transfer my FTP files and my database files from his web hosting account, to my web hosting account, which was the best thing that ever happened to me. I am thankful to him for this, and for his schooling and long emails of explanation, I have now accrued a great amount of knowledge about the subject of website databases etc and for me it was worth every penny, in a strange fabulous way. In summary, though, unless you're hopelessly stupid like I was and need to learn web design the hard way, then there are other options out there, (that don't involve any kowtowing! Yes!) where you can buy a web design template off the shelf with ecommerce that you can easily attach to your paypal account in minutes, and best of all it doesn't actually involve waiting months and no writing of maybe 100 or 200 emails to some a company end of the M5 motorway (he is ignoring me now...I am heart broken). I have used a variety of other designers since my "days", but if you're new to the game then I highly recommend www.vistaprint.com or co.uk which has a full comprehensive system of quickly designing a website, at a fraction of the price.
written by stephenbence on 21/10/2011
Great design work and great personal service. Very happy with my investment.
written by rglick30 on 01/09/2011
I've been thrilled with the outstanding service POM Design provided to me in developing my web site. They understood and interpreted perfectly my requirements, and proved unfailingly responsive. The improvements and additional functionality they suggested have enhanced the site considerably, and the result exceeds my expectations. I have already engaged them to work on a second project!
written by on 01/09/2011
I have been amazed at the quality of the service we have received from POM and can only recommend them to anyone looking to get a professional website on a budget. They took on board my comments throughout and were happy to make the alterations I asked for throughout the whole process. The guidance given was clear and the designer understood the brief and executed it very well. They even managed to save me some extra money with a late design change which greatly increased the functionality of our site for no extra cost. As I said, I can only recommend their services and will definitely be using them again for further work as our business grows and the website needs to be further developed.
written by IIGLTD on 11/07/2011
Having set up my own business it was really important that I chose the right Company to set up my Web Site. Luke and his team came highly recommended - and now I know why! From conception to completion Pom Design made the whole process painless - designing just what I had in mind advising and assisting in any way possible. Nothing was too much trouble! Had great feedback on the site already - I cant thank Pom Design enough!! Keep up the good work!
written by on 06/07/2011
I chose Pom Design to set up a new e-commerce site and was attracted by their competitive prices and straightforward and professional approach on initial consultation. However, things changed dramatically throughout the process. The design process started well but there was a serious lack of attention to detail and I found myself having to point out basic spelling / gramatical errors constantly. They made many mistakes and were slow to correct. Completion timelines that were agreed at the start lapsed dramatically, delaying my launch; phone calls were not returned and emails were ignored for sometimes over a week at the time! Really not what you want when waiting to launch a new website.. The level of customer service and communication was appaling!! The overall site design was OK but I suppose you get what you pay for!! I continue to regret using Pom and I only hope they sort out their serious customer service issues!!
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As rated by our community of reviewers
Ashah786's Comment
Written on: 28/02/2012
experienced the same problem with this company, they had me in the loop for 13 months, I would advise all other people to avoid this company they will waste your time
Emfackrell's Comment
Written on: 16/01/2015
I am in a nightmare. I have paid them £700 and the contract says if I cancel "for any reason" I have to pay the other half. I still have an incomplete website that I don't like after 13 months. What do I do?