Written on: 26/06/2014 by elindir (1 review written)
They contacted us on the day our domain name with them was due to expire to ask about if we wanted it renewed. It took a while to work out what domain name and what services they were referring to as we were assigned a "Design Consultant" to discuss this.
We worked out that yes, it's an important domain and should be renewed. We communicated that to them multiple times via e-mail. "Make sure it's renewed".
They then became completely unresponsive. Trying to get hold of someone who knows how a domain name works seems to be impossible.
The domain is now in redemption period due to a complete lack of communication on their part. Do not trust a company who are effectively designers with something as technical and business critical as your domain name.
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Written by Graham.M