Written on: 25/04/2014
I have a mobile website built by (good) EMS and hosted (not so good) by them. I find it difficult to contact them when things go wrong, which is fortunately not too often, but they never seem to get back to me and my experience of customer service is that it's pretty much non-existent. They are quick enough to take my money, try to sell me other products or services and even (very annoyingly) to contact me and try to sell me the same service I already have on several occasions! Their prices are on the high side for what they do, the lack of support lets them down, but they do have the ability to deliver a reasonably good quality product.
I would not recommend them unless they rectify the issues mentioned above.
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