Poor customer service, poor delivery. Do not use.

★★★★☆
3.6 / 5
69% of users recommend this
  • Value For Money

Guest's review of Creare Web Design www.creare.co.uk

★★☆☆☆

“Poor customer service, poor delivery. Do not use.”

Written on: 25/10/2013

We moved across to creare from a small local provider. Initially we were impressed, we had SEO where we had none before, we had a much better looking website etc. And there it stopped. The salesman kept trying to upsell to us (even when asked not to), the SEO work stopped, the 'customer service' contact changed constantly, promises weren't kept.

Integration into CRM etc was poor and took for ever. Timescales weren't met for just about everything. This business give you the impression of just being another number in a long line, and aren't cheap compared to the market. I would recommend people think long and hard about what they want to achieve before selecting this provider. We are not actively looking for an alternative as we want a personal and responsive partner for our online presence and marketing.

  • Value For Money

Customerservicescreare's Comment

Written on: 01/11/2013

We are extremely sorry to hear that you have been less than satisfied with the services provided by Creare



We do have an escalation process at Creare and a Customer Services Team who are available to deal with any issues relating to a project, it does not appear that your concerns were escalated or formally dealt with.



As your review is anonymous, we are unable to contact you directly, and would therefore invite you to contact us and ask for Customer Services. Please be assured that if you do contact us, your issues will be taken seriously, and we will endeavour to take the necessary action to ensure that you or other customers do not experience similar issues in the future.

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