What a nightmare experience at Creare!!

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Guest's review of Creare Web Design www.creare.co.uk

★☆☆☆☆

“What a nightmare experience at Creare!!”

Written on: 16/10/2013

I honestly don't know where to start. Firstly I never write bad reviews as I feel it unfair based on your one experience. However this company are truly unbelievable. I also hope my review will stop another company making the same costly mistake we did. At first we were impressed, sales team are good at their job. Soon as you've signed up though its a very different story. Customer service is just absolutely shocking, to the point where you are in actual disbelief at how you are being treated. Rarely can you speak to anyone, always in a 'meeting' or at lunch. Many of the staff are totally arrogant and have a very basic knowledge of what they do. Creare uses a lot of these so called 'black hat' techniques. To be honest you used to be able to get away with it, but google will now penalise your website for such bad behaviour and you'll loose your ranking. The expensive blogs they write are a total joke, mainly just regurgitated from your keyword stuffed website content and include countless links to other companies. Ask for a quick amendment that would take less than 5 minutes and they'll charge you £150 plus vat!! Our website went down many times, when you finally get through to someone their answer is always 'Yeah ours went down too'. Very helpful Creare, problem is you get your own website up and running within 10 minutes and leave everyone else without their's for days! The best bit was when I asked them to explain what they actually do on our website to justify the expensive monthly payments. They couldn't answer me!

I feel so relieved to have long moved away from these people, it was a very stressful time to go through. They certainly make it as difficult as possible for you to leave them. One positive thing out of our experience with Creare is that it has taught us an invaluable lesson, albeit costly. Educate yourself about SEO and do your research before you pick a company to work so closely with. I'm waiting to see Creare on Watchdog one day, can't think it will be long.


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Customerservicescreare's Comment

Written on: 30/10/2013

We are extremely sorry to hear that you have been less than satisfied with the services provided by Creare and that you were not provided with the information requested concerning the work carried out.

We have a hierarchy and escalation process within the Creare SEO and Web teams, as well as a Customer Services Team. We pride ourselves on being able to provide consistent cover and support to our entire customer base throughout the day. We are surprised to learn from your review that you had any difficulty in communicating with Creare.

Creare certainly does not undertake black hat SEO techniques. SEO methods constantly evolve and what was acceptable to Google 12 months ago, may not be relevant now. The benefits of coming to Creare is that we are constantly carrying out research and development within the SEO Industry and implementing strategies to support the ever emerging changes that Google makes. Creare endeavour to be proactive and to provide the best service rather than just react to change and be on the back foot. What we cannot control is algorithm changes, but we do endeavour to take immediate action and ensure a solution is rolled out. Algorithm changes affect everyone.

As this review has been posted anonymously, we are in difficulties to contact you directly to respond in detail to any of the points raised. In which case we would invite you to contact us directly, when we would be happy to review your account and the complaint you have raised in your review, more specifically.

Please contact us and ask for Customer Services. Please be assured that if you do contact us, your issues will be taken seriously, and we will endeavour to take the necessary action to ensure that you or other customers do not experience similar issues in the future.

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Falloutmama's Comment

Written on: 02/01/2014

We have written to Watchdog about Creare as we are now losing money from our small company which before they got their hands on it, was growing. We have done some research into some of their other clients websites and can see that they too are way down on Google's pages and some that I have spoken to are extremely disgruntled.

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