Service has been great,since an ordinary renewal advice...!!

★★★★☆
3.8 / 5
76% of users recommend this
  • Value For Money

glbrown's review of BusinessPro Designs - www.businessprodesigns.com

★★★★☆

“Service has been great,since an ordinary renewal...”

Written on: 27/02/2014 by glbrown (1 review written)

I had reason on my latest renewal not to be happy with the first threatening letter I received regarding that renewal which was some 2 months or more away.......I subsequently spoke to a delightful young lady who listened respectfully to my concerns.Can I say her manner in which she handled those concerns was tactful,thoughtful,and very calm which lead to a mutually satisfying outcome.
I do believe you need to urgently revisit your original renewal advice as it needs to be "warm and fuzzy" rather than "cold and prickly",but also employ more staff like her.

  • Value For Money

Glbrown's Response to glbrown's Review

Written on: 27/02/2014

I think you should give credit where credit is due,....rather than publishing a review where you blank out the staff members name,....it will increase your staff members enthusiasm and loyalty if they see their efforts publically recognised....this company needs some work in the PR area....

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