Written on: 27/02/2014 by glbrown (1 review written)
I had reason on my latest renewal not to be happy with the first threatening letter I received regarding that renewal which was some 2 months or more away.......I subsequently spoke to a delightful young lady who listened respectfully to my concerns.Can I say her manner in which she handled those concerns was tactful,thoughtful,and very calm which lead to a mutually satisfying outcome.
I do believe you need to urgently revisit your original renewal advice as it needs to be "warm and fuzzy" rather than "cold and prickly",but also employ more staff like her.
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