Started OK, but then service went down!

Zyma Technologies Web Hosting www.zyma.com/
★★★★★
4.6
91.0% of users recommend this
  • Value For Money

JohnSwann's review of Zyma Technologies Web Hosting www.zyma.com/

“Started OK, but then service went down!”

★☆☆☆☆

written by JohnSwann on 29/09/2011

Hi,

I've been with Zyma around 5-6 weeks, and generally the service was OK. Reasonable(ish) speeds, excellent Cpanel, and no noticable downtime. I thought it was fantastic value for money. However, things have since changed and the experience has shown your better off somewhere else if your actually dependent on your hosting! You have been warned!

Their service has been down since around 2.30pm GMT 28.09.2011. A simple IP ping test has verified this. It is still down this morning 29.09.2011 with absolutely no update.

It's nice to see their own sales pages work, and they're taking new orders!

They don't answer calls, have not replied to emails, support tickets (& live chat isn't unavaliable).

I expect this is the case with other Zyma users.

It's beginning to look like it was a fly by night company (i.e. sell as many £4.95 packages as possible, then bail).

If you want really cheap hosting of non essential material, then Zyma might do the job. However, if you don't have a backup of your site, or it's business critical DO NOT use them!

If your looking to purchase, try calling their support for yourself. It'll just be an answering machine. Think about that when things go wrong, not so helpful!

  • Value For Money

Joeinfo888's Response to JohnSwann's Review

Written on: 05/10/2011

same here. Sites have been down for the past 24 hours and no response from them. I am going to move all sites once they are back online.

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Guest's Response to JohnSwann's Review

Written on: 06/10/2011

Same experience here. I am changing my nameservers back to Heartinternet where I still have an account and a complete working website Phew! sometimes it pays to be behind with your task. I didn't quite get round to closing my old account!

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Guest's Response to JohnSwann's Review

Written on: 06/10/2011

Same here.. site down since last 3 days!!! no response to tickets/mails.. there is no one on the number mentioned to answer.. instead its going to their voicemail & says \"Voice mailbox limit reach. Sorry can not take new message!!\"

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Guest's Response to JohnSwann's Review

Written on: 05/10/2011

Zyma looks to have done a bunk. I would recommend that anybody who has signed up raise a dispute with Paypal. You have 45 days to do this.

This will ensure that at the least you will get your money back.

Regarding any domain names that have been registered through them you should assume that Zyma have ownership of those and raise a claim through Paypal for these.

It is a shame as their service was good whilst it lasted, they had a good opportunity to make a good business. Looks like greed got the better of them.

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