Worst service

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rajan206's review of Webfusion - www.webfusion.co.uk

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“Worst service”

Written on: 05/07/2013 by rajan206 (1 review written)

Worst service, ticket system is pure joke!

1.Support and account service are terrible
2.Waste of time and money
3.Definetly no

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Webfusiononline's Response to rajan206's Review

Written on: 08/07/2013

Hello,

I would be very keen to look into your issue and the support you received so we can identify areas where we could make improvements and I would also be happy to help you with any issues you still have outstanding.

If you could provide a support ticket ID I will use this to track your account and will be able to start investigating.

Regards,

Karra

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Rajan206's reply to Webfusiononline's Comment

Written on: 08/07/2013

No one responding in your support website, I wonder How are you going to solve issue from here! Also there were no complaint section in your company website. I contacted customer service number of times but no luck, still I'm chasing.

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Webfusiononline's reply to Rajan206's Comment

Written on: 08/07/2013

Hello,

I'm sorry to hear that you have not received a response back from our support team. If you can reply back on here with your account username or a ticket number, I will be more than happy to get this looked into for you

Regards

Karra

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Rajan206's reply to Webfusiononline's Comment

Written on: 08/07/2013

I'm afraid to enclose details in public!

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Webfusiononline's reply to Rajan206's Comment

Written on: 08/07/2013

Hello,

I can confirm a support ticket id can only be traced in our systems and nowhere else.

If you prefer giving me a domain name I can internally search for your account from that.

Regards

Karra

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Frielfan's reply to Rajan206's Comment

Written on: 15/08/2013

All the staff are on here and other review sites posting fake reviews to get unsuspecting people to join up to their non-existent hosting service, thats why they dont respond on their own support website - after all, wheres the money in helping you once youve signed up?

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