Worst Support Ever

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Webfusion - www.webfusion.co.uk
★★☆☆☆
2.4
41.0% of users recommend this

virtualROI's review of Webfusion - www.webfusion.co.uk

“Worst Support Ever”

★☆☆☆☆

written by virtualROI on 18/05/2013

My server had a catastrophic failure on Thursday and it was down for over 24 hours while they set up a new one. I then had to reinstall everything back onto it and something is still broken and they refuse to help me fix it. All my clients had now websites or emails during this time. Avoid using them at all costs.

  • Value For Money

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Webfusiononline's Response to virtualROI's Review

Written on: 20/05/2013

Hello,

I would be very keen to look into your issue and the support you received so we can identify areas where we could make improvements and I would also be happy to help you with any issues you still have outstanding.

If you could provide a support ticket ID I will use this to track your account and will be able to start investigating.

Regards,

Nerys

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Frielfan's reply to Webfusiononline's Comment

Written on: 15/08/2013

You are fully aware of the support that was received, zero. Improvements? How about doing your job and serving your customers.

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