WebHostingHub - www.webhostinghub.com Reviews

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★★★★☆
4.4 / 5
139
90% of users recommend this
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★★★★★

“Working during Hurricane Sandy!”

Written on: 30/10/2012 by Trabelsi1 (1 review written)

Although I waited a long time on the phone, once the technician answered, he was very helpful. He had my website published in no time...and during Hurricane Sandy!… Read Full Review

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★★★★★

“Opened a New Account”

Written on: 29/10/2012

I opened a new account with webhostinghub. I was so impressed with the great customer service that I signed on for three years… Read Full Review

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★★★★☆

“Great service and support”

Written on: 29/10/2012

All of the service folks did a great job in getting me set up at Hub. From Jeff all the way to getting the tech support folks who got my domain name extended for 3 years. It was a fast set-up and no hassel at any point… Read Full Review

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★★★★★

“Excellent Service”

Written on: 24/10/2012

I have had no problems with web host. too bad my company never too off but it was hassle free when I had to cancel my service. When I start my new business I will be sure to use your company as my web host. Thank you… Read Full Review

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★★★★★

“Great service!”

Written on: 09/10/2012

I was having trouble with transferring one of my domains. I contacted Web Hosting Web using their online chat and within a few minutes they had it working. Plus, they were very polite and professional the entire time… Read Full Review

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★★☆☆☆

“Poor costumer service”

Written on: 04/10/2012

I was on hold for too long. I was looking for help navigating the website. The customer service rep was impatient and condescending. I felt embarrassed and belittled. I felt I should apologize for not knowing more about what I was doing. Only after he informed me I would be getting an email requesting a review was he respectful. The rest of the conversation went ok and eventually I got my questions answered. … Read Full Review

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★☆☆☆☆

“bunch of amateurs”

Written on: 03/10/2012

I had an error during checkout, I was billed the incorrect amount. I did not receive an e-mail with account login or invoice. Customer support took hours to respond to my e-mail and all they said was to call in the morning. At the bottom of the e-mail theres a link to review my ticket but I can't because I have no login. Please hire some people that can actually help your customers… Read Full Review

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★★★★★

“Made in America”

Written on: 02/10/2012 by Kriscerone (1 review written)

I marvel over and over each time I have contact with WebHostingHub at how wonderful it is to deal with an American company that really does have 24/7 customer service provided by individuals residing in the United States. This was the case once again this evening when I was having a problem with web building software. It was 10 p.m. California time, 1 a.m. eastern time where WebHostingHub's offices are located in Virginia and "no problem, someone who spoke very clear English was there to help… Read Full Review

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★☆☆☆☆

“Not Helpful and unreliable”

Written on: 25/09/2012 by sg_upsetcustomer (1 review written)

Chat support staff dont help what so ever, they are just instructed to point you towards a tutorial. Annoying They do not know how to resolve issues and just end up telling you that its your fault, (maybe but that doesn't fix a single thing when i dont know what is wrong, THANKS!. My initial site worked great, but when I tried to host two other the connection between my domain names and hosting kept going on and off and is yet to be resolved. If this is for some hobby site go right ahead… Read Full Review

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★☆☆☆☆

“horrible horrible horrible”

Written on: 24/09/2012

You guys charged me $11.95 for "managing my domain" even though i cancelled my subscription with you guys 3 seconds after i paid! This is a steal! $11.95 for nothing! There are sooooo many web hosting companies out there and i chose you just because you looked and sounded the friendliest but i was wrong. Instead, i got a customer service person which tells me that there is nothing that can be done regarding my refund. Does these $11.95 really worth you guys the bad experience and bad… Read Full Review

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★★★★★

“my review ”

Written on: 21/09/2012

the girl was very helpful. & seemed knowlegable… Read Full Review

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★★★★★

“Always Helpful, Knowledgeable, and Fast!”

Written on: 21/09/2012

I have used various web hosting companies, and Web Hosting Hub has been by far the best. They have great customer service. Every time I have a question or problem, I am immediately helped by knowledgeable customer service representatives. Even if the problem wasn't innate to the web hosting, they still took the time to listen to my question and provide support. 5 Stars!… Read Full Review

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★★★★★

“Absolutely GREAT GORGEOUS FANTASTIC support service”

Written on: 20/09/2012

A guy named Jason assisted me on the domain transfer issue I have. Great service and patience. Sad that I cannot reach him directly for further help. You guys should feel absolutely proud of what you're providing and serving. Definitely thumbs up review and would LOVE to recommend you to anyone around me need such service. … Read Full Review

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★★★★★

“Helpful”

Written on: 18/09/2012

The man on the phone was very helpful in answering my question why our account was not working. Apparently they were doing maintenance on the server today… Read Full Review

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★★★★★

“account disabled for excessive use”

Written on: 17/09/2012

Within minutes of contact, I was on the phone with an admin. He helped identify the problem which was offshore login attacks probably initiated by a bot-net. We reviewed the defensive actions I could take which would minimize impact on my site and hosting servers, which I promptly implemented. The internet is a wild wild west, but your support team provided excellent and proactive support immediately… Read Full Review

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★★★☆☆

“Review of Web Hosting Hub”

Written on: 13/09/2012

I found my response to email was much quicker then calling. Wait time for calling took a while. I hung up after several minutes of holding. I emailed my cancellation and with minutes a response was sent back to me. I liked the fast action of email. I would give a rating between 3 and 4 stars. I would recommend others… Read Full Review

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★★★★★

“Very fast, efficient, and accurate personal service,...”

Written on: 12/09/2012 by GreenerFuels (1 review written)

Being able to chat live with someone who knows what they are talking about is a rarity these days, not something I expect... but service from WebHostingHub was 100% on both occasions that I needed help. I really can't think of any improvement. Thank you!… Read Full Review

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★★★★★

“FAAAAAAANTASTIC!”

Written on: 11/09/2012

Your support department contacted me to inform me of a hacked file being detected on one of my domains. I was obviously very grateful and happy that the time and effort was taken to contact me regarding the detected intrusion. I have hosted a domain or two with WHH for a few years now and could not be happier with the customer service and support they provide. Please don't stop doing what you're doing. Thank you, A satisfied customer… Read Full Review

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★★★★★

“Stellar service! ”

Written on: 06/09/2012 by Pavlito84 (1 review written)

What can I say about Hub? They're fantastic. Better than fantastic. I'm going to say outstanding. I was shopping around for the best possible company to host my site. I knew Hub was the choice when I first spoke with support via their chat service. Courteous, to the point, but also very patient and helpful. I'm happy to be a Hub customer. There's always someone there to answer your questions on the chat and the response time is lightning fast! Thank you, Hub, for being that rare company that… Read Full Review

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★★★★☆

“Questions about DNS A record”

Written on: 06/09/2012 by rca538 (1 review written)

I wanted to check before I made settings changes to DNS. I started a chat with the support team. There was no waiting and they answered my question promptly. The online documentation could probably be better, but I got the answer I needed. Thanks… Read Full Review

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