Written on: 10/04/2017
So, Monday morning and our dedicated email server is down :(
Within 5 minutes of raising a high priority support ticket I had a response with an initial assessment to say it looked like a hardware failure.
Forty eight minutes into my support request, I recieved an update to say an engineer had been down to the datacenter, replaced a failed hardrive, rebuilt the RAID and the server was back up.
Really impressed with these guys. They're at the top of their game and they've got your back when you need help urgently.
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