Was great, now terrible

Unlimited Web Hosting - www.unlimitedwebhosting.co.uk
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dogbert01's review of Unlimited Web Hosting - www.unlimitedwebhosting.co.uk

“Was great, now terrible”

★☆☆☆☆

written by dogbert01 on 15/03/2015

At first (3 years ago) this was an excellent service but now terrible. It's seriously over subscribed to the point where my sites go up and down constantly throughout the day. When I contacting support they merely say they are a budget server and that I should consider upgrading, however they are still keen to sell themselves as "unlimited". Two of my sites also got taken down without any notice due to high CPU usage - again should they be using the term "unlimnited", clearly not...

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Uwhsupport's Response to dogbert01's Review

Written on: 17/03/2015

Dear Customer,

Firstly, we apologise for the bad experience you have had with us. The service is not over subscribed. We monitor the platform closely and add new resource to the servers and new hardware to the cluster on a regular basis to avoid this happening.

If your site is constantly up and down I would urge you to raise a ticket and address it directly to third line. I am certain we can resolve this for you as this is not the norm.

Kind regards
Unlimited Web Hosting

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Dogbert01's reply to Uwhsupport's Comment

Written on: 25/03/2015

Dear Uwhsupport

Only last week all my sites went down again, however this time they were all replaced by the Plesk holding page. I had to contact support to get the guy to reload the Apache conf file.

I use an external monitoring service to keep track of outages and in a single month 23rd Feb to 23rd March one of my sites was reported un-contactable 18 times! My monitoring service only checks every 30 mins so there's a good chance that the actual number is higher.

You say this isn't the norm but I have 7 sites using your service and they all experience the same amount of downtime.

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