Written on: 21/12/2013 by kikbox (1 review written)
Initially it took nearly a week to get a reply which was rude, unhelpful and totally anonymous.
However my strongly worded reply drew a truly excellent response with personal support from an identifiable person. This second contact was probably far more typical of their usual service and I suspect the initial response was just down to an individual who is not doing them any favours.
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