Written on: 24/10/2013 by emermaid (1 review written)
I've been with another (cheaper) webhost for five years. Eventually I tired of the poor service, slow response times on the website, lots of downtime, and occasionally the hosting company taking my website out of service (without telling me) because some Wordpress plugin had malfunctioned and was chewing up CPU... not giving me an ounce of help, or even letting me know it needed sorting out.
The customer service of Unlimited is simply phenomenal in comparison. The first ticket I raised (having problems setting up) was answered and actioned within 30 seconds! The second (a more complicated problem re importing an sql database) they sorted out for me within 20 minutes. Quick, friendly and immensely helpful. Plus the response times on the website (which used to hang with the old host) are now virtually instantaneous.
My advice - don't go for the cheapest hosting. Get the best. That's these guys.