Excuses of "can't" not really acceptable

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straight99's review of UK2.net www.uk2.net

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“Excuses of "can't" not really acceptable”

Written on: 15/11/2013 by straight99 (1 review written)

Apparently, if the hosting package you buy no longer exists when it comes around for renewal, the auto-renewal will go ahead at a figure that seems to bear no resemblance to the cost you originally paid - in my case it was almost 3 times the original amount. When I asked why the auto-renewal doesn't offer the equivalent package from their current offerings, I was told the system "can't" do that. Instead they wait for customers to notice they've been charged an excessive amount, and only then adjust the renewal cost back down to the 'current' price. Not a business model I want to have further dealings with, frankly.
The other sneaky thing - UK2 broadcast their 0800 number in a way that suggests whatever the reason you need to call them, it won't be costing you for the call. Err, no. Recorded messages reveal that to speak to the Billing department you re-dial to an 0845 number, and for Tech Support it's an 0871 number. The only people you can talk to for no charge are the ones that will sell you stuff.
Think carefully before registering a domain with UK2, once you've committed yourself the process of transferring your business away from them is not an easy one...

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