e-mail reconnection

One day we had a message from another provider who had hosted our site before we moved to UKC Basic Web Hosting. It said that they were discontinuing our free e-mail service as we were no longer hosting with them. OK. They gave us a cut-off date, and this worried us. At the same time, when trying to send e-mails both my wife and I got BadMailFrom messages that were new to us. We could receive but not send.

I contacted UKC and asked what it was all about. They advised me to change my login password (I had not been sending out mass mailing or anything like that) and things should sort themselves out. I expected things to change instantly, but this was not to happen. I sent a couple of rather panicked messages saying that I didn't understand exactly what was happening. I was nonetheless working out in my own mind that I had e-mail included in my UKC package, and therefore the other provider's administrative closure was a red herring: I was already coming through UKC.

I started to relax. I tried my UKC password in Outlook and it didn't work, so I let them know. They asked for my password and login details so that they could sort it out for me. Overnight the situation resolved itself and today both my wife and I are back up and running, albeit with a new password on my machine.

I am very grateful to the UKC technical team for their supoport. You get a few standard answers that don't necessarily relate to your situation, but if you persevere and drill down, one of the team is going to pick up your meaning and wade in with helpful suggestions, including resolving the problem from their end. In my case it took a couple of days to resolve, but I'm happy.