Support is SO SLOW I've moved all my services out

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BrendaGeorge439's review of Titan Internet - www.titaninternet.co.uk

“Support is SO SLOW I've moved all my services out”

★☆☆☆☆

written by BrendaGeorge439 on 24/03/2017

When Titan Internet started they were an awesome small company. They've been taken over or merged or whatever with someone bigger. Now it's an utter joke.

Every single time I have a question or problem and log a support ticket it takes days or weeks to sort out. They don't know what packages I have, they've mis-sold me packages that I've then had to prove was incorrect and get a refund.

There's never any apologies, people are slow to reply. I'm now moving the last few of my web hosting, email hosting and domain names away from them, despite being with Titan for over 15 years.

I would never, ever recommend this company as they have the worst support and attitude I've ever seen. AVOID.

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