Written on: 24/09/2013 by eddie0007 (1 review written)
Been using TI for years and they used to have a great reputation and featured in top 5 hosting companies once upon a time. NOW!!! Truly awful customer service, so disappointing. I see this has been attributed to the now owner iomart in other reviews, not sure if this is the case but something changed.
If you call and wait on the phone they are better and usually sort the issue there and then, but if you submit a ticket via the site, well you just never know when the reply will be, if ever. It will certainly be 24hrs! It feels like you are contacting 2 different companies depending on the route you choose. Still awaiting an email after a call which was supposed to be sent within half an hour - that was yesterday morning. (sigh).
Their site/CP offers very few options too.
They are retiring their old servers now but would never let them move one of my sites again. So many problems :(
To sum up, used be great, but sadly now they have been left behind. Shop around for an alternative. I use Heart now, at nearly 50% cheaper with a fab control panel!
As rated by our community of reviewers
" Awesome email customer support " Read More
Written by Jurkovic1
" Excellent Support and Response Time " Read More
" Superb customer service " Read More
" Excellent patient service " Read More
" Extraordinary help " Read More
Written by Chairsforoffices