Titan Internet Long term review

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Guest's review of Titan Internet - www.titaninternet.co.uk

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“Titan Internet Long term review”

Written on: 08/05/2013

Titan started as a very good company. For about two years before IOMART bought them out the technical service went downhill. Some engineers became arrogant and lazy while others remained loyal and responsive to customer needs. Mail servers are old and they don't keep up to date with modern security procedures. However it's mostly engineer attitude which is the cause for complaint. Some engineers have even been caught lying about technical faults and information, but for the most part failure of this company is due to a small group of highly skilled engineers who simply don't care about the service they sell.

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Titaninternet_Websupport's Comment

Written on: 08/05/2013

Sorry to read your recent experience of Titan has been unsatisfactory.

Our technicians endeavor to derive the root cause of any issue and resolve as quickly as possible deliver great customer service, we do apologize if this service has not been up to the usual high standards of Titan

Please call our Customer Service team on 0845 625 1000 available Mon-Fri 9.00-5.30pm and we can look into service you received further

Regards

Titan Internet

Kind regards,

Easyspace Web Support

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Owenpp's Comment

Written on: 20/05/2013

Every since they were taken over they have been a disgrace!!! DO NOT USE THEM!!!!

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Jan34's Comment

Written on: 23/05/2013

Well, I wouldn't say it's IOMART's fault, just that it's their problem now.
Many customers stay with what they know and are quite happy getting cooked and served.
Loyalty is one thing but It's not smart repeating the same mistakes and expecting different results. I for one can't afford any more screw ups, but that's just one persons opinion over five years.

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Richardchisnall's Comment

Written on: 29/07/2013

i agree 100%

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