Don't believe any of the 5 star reviews all fake

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JadBailey's review of Switch Media www.switchmedia.co.uk

★☆☆☆☆

“Don't believe any of the 5 star reviews all fake”

Written on: 01/01/2014 by JadBailey (1 review written)

I had a contract for a website with this company two years ago, the website didn't work out well for me because it was attached to their system which was very poor, I called the customer service over 27 times and there was no positive help, it was a one man show basically, all departments lead to one person, so you wait in queue for over one hour on the phone every time you call.

Nevertheless I cancelled the contract, and even though I signed up for one year contract they still charged me for the next year I called them like over 10 times to no avail, they charged me again this year so I am taking them to court.

Don't trust or believe any of the 5 star rating, all made up by the company.

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Easyspace_Websupport's Response to JadBailey's Review

Written on: 08/01/2014

Hello,

I am sorry to hear how you feel and I can see that there has been some confusion in relation to your comments. One of the offers we provide to new customers is a 2 year deal. This offers the first years domain registration for a minimal cost and free hosting for the first year before the standard charges apply in the second year. The majority of our customers find this helps them reduce their business set up costs and provide them with a year to generate income before the normal charges come in. The reviews on the site are reflective of the majority of our customers and are certainly not company generated.

How services provide you with professional level hosting and UK based technical support. We have a strong team of staff who always do their best to assist in anyway they can.

Please contact our customer services team if you wish to discuss this matter further.

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