Written on: 22/05/2014 by Iwonarafal (1 review written)
One of the worse experience in my life! Twice took a payment over the phone using card machine for amount of £3000, week later received a bill to pay £60 to pay for fees as apparently customer used business debit card .... Ok that's fine. But two months later they have sent me 2 CHARGEBACK LETTERS, meaning that card was stollen and i need to pay back 3k to the card owner, when i already dispatched my stock! Didn't wanted to pay, I was a victim and they treated me very badly, they terminated contract with me and passed a message to other merchant services that my business is dodgy and and they have experienced a fraud with us. No compassion at all!!! Lady over the phone was very rude. She said we have to pay, went to the bank said not willing to pay, my account manager rang to streamline and they said they cant talk to him even in my behalf..... I said wt???? So i end up loosing 3k.,. It was a massive kick for my small business, they r happy to give u low rates at the beginning to bit the competitor but service is terrible. AVOID AVOID, currently opened a case against them, wish my good luck!
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