Written on: 07/11/2013
I have been stuck in this auto-renewal loop for two long now.
previously they didn't even send emails.
I wrote to them on the day they tried to take a credit card payment to say I want a different package as I now need more than one website.
it turns out they have put my prices up on a website which is inferior to a cheaper one advertised.
They are completely inflexible and do not want to help me find a better suited product.
so I am basically thinking of signing up with the new provider paying streamline for a year and then cancelling the account pretty much immediately.
If I do pay I will do it by cheque, (if I can) as I have heard so many horror stories of them taking payments years after cancelling.
They punish loyalty at streamline, and cripple you with their terms and conditions, throwing away £35 will be worth it to never have another phone call with them. On my last call I repeated asked, why do you punish your existing customers with higher priices and poorer products, for which she replied that's the t&C and that's what their customers are slaves to small print.
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