Smart Hosting - www.smarthosting.co.uk Reviews

★★★★★
4.7 / 5
7
93% of users recommend this
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Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk

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★★☆☆☆

“Not that great anymore”

Written on: 14/06/2017 by EchoKnight (1 review written)

SmartHosting used to be a great service but since the join with crystal this has all gone down hill with servers being more laggy than ever (hopefully shouldn't be problem after server upgrades), support has gone so bad that i might actually consider changing. Due to the newly added system of priority tickets and the fact that u can view your place in line means that your are continuously being back tracked up the waiting list. went from 11th to 16 place in line after hours of waiting and then… Read Full Review

Liljonp's Response to EchoKnight's Review

Written on: 20/07/2017

I would agree with this review , especially re support. I used to find the support staff couldn't do enough to help. I now seem to get either rude or sarcastic responses from support.

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★★☆☆☆

“Since Krystal Took Over It has gone right down hill”

Written on: 22/05/2017 by HostingHub24 (1 review written)

Been a customer of bestwebhosting for a number of years now and have been extremly happy and content with the services they provide, from their hosting to their support. however since it has been bought out by Krystal hosting it not only has the service become poorer but they try all kinds of tricks to grab money from you. Be aware of the sly tricks they try to pul to extract more money from you. i have just left and am looking for new provider, looking for one that is human in nature and… Read Full Review

Reviewanonymous's Response to HostingHub24's Review

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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Hostinghub24's reply to Reviewanonymous's Comment

Written on: 23/05/2017

Yep, used to be the best by far but since the take over it has rapidly declined in all departments. Corporations ruin everything they come into contact with, this is a prime example. My advice is to steer well clear of them. It really is a shame that a good provider has gone to the dogs. Cheers pal.

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★★☆☆☆

“Not what they used to be sadly...”

Written on: 09/05/2017 by Ryderr446 (1 review written)

I've been a VPS customer for a number of years now and in the beginning the service and support was amazing (I've written a five star review elsewhere) however that experience has change big-time. Ticket response quality and response times are not great, the first response unless it's a simple Yes/No question has a tendency to be incomplete or inaccurate. In my time their Disaster Recovery capabilities failed miserably resulting in restoration of websites that were outdated and required… Read Full Review

Reviewanonymous's Comment

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★★☆☆☆

“Poor Support”

Written on: 07/05/2017 by chMyers447 (1 review written)

I raised a tickct at 10.30 and was about 40 in the queue its now 17.15 and I am gone down the queue to 103. They clearly do not have a fair system or enough staff… Read Full Review

Reviewanonymous's Comment

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★★☆☆☆

“superb service when i started back in 2015...”

Written on: 19/04/2017

It was the best webhosting for me when i started back . after the company merged with someother company, neither the customer support is good, nor the host. they used to reply in 30 min, now, takes 2 days sometimes. they were friendly, felt like family to me when there were prblems with my server, now-- too professional, and very hard to deal with i started with master reseller, now they want me to get a reseller only hosting, and convert my reseller into individual reseller. They scan… Read Full Review

Reviewanonymous's Comment

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★★☆☆☆

“Great in 2015, REALLY BAD in 2017”

Written on: 15/04/2017 by Mr_V (1 review written)

Been a customer for a while, had a great start, very helpful, even wrote on their website AT THE TIME that all services were fully supported. Long story short, I HAD a reseller account and a VPS as well as a ssl certificate, NONE OF THESE ARE SUPPORTED ANYMORE FOR THE EVEN THE MOST BASIC OF HELP. Average response is 1+ days for the most minor responses (a conversation usually has 2 people replying approximately 3-4 responses each, each response of this takes close to a day...... absolutely… Read Full Review

Reviewanonymous's Response to Mr_V's Review

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★★☆☆☆

“decent support, very bad servers”

Written on: 01/02/2017

I made a huge mistake switching reseller hosting. Every few days emails stop working, sites go down for an hour or two, and a few months ago a full days data/emails was lost with 4 daya downtime. I'm writing this review on 1st Feb 2017 while all emails on 50+ sites are down. Avoid until company improves infrastructure. It's damaging for business sites… Read Full Review

Amedeus1234's Comment

Written on: 01/02/2017

Couldn't agree more!

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Reviewanonymous's Comment

Written on: 17/03/2017

Ive moved all my business away from them..Steer clear of Smart Hosting at all costs... they are POOR!

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