Smart Hosting - www.smarthosting.co.uk Reviews

★★★★★
4.7 / 5
48
93% of users recommend this
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Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk

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★☆☆☆☆

“Stay Away ”

Written on: 18/08/2017 by Erika1948 (1 review written)

This company is a complete joke, had a reseller with them and lost all my clients due to their server and network problems.  Support is so incompetent I'm amazed they even have 1 client… Read Full Review

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★☆☆☆☆

“Used to be great, not so much now.”

Written on: 25/05/2017 by DaneDaniel (1 review written)

When we signed up for a reseller package over a year ago this seemed like the best hosting company, Providing excellent support and a fantastic hosting experience. However this has changed after the acquisition by Krystal Hosting, support wait times have increased from a couple of hours to usually a couple of days. Also as part of the acquisition Krystal has decided that Smart needs to "upgrade" their servers (which were fine the way they were). We have been forced to migrate machines which… Read Full Review

Siraajudeen's Comment

Written on: 16/10/2017

please avail to me the better one you are currently using?
thank you

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Brad86's Comment

Written on: 17/10/2017

That would be SollHost, they meet all of our needs.

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★☆☆☆☆

“Gone from the best to the worst in 2 short months”

Written on: 23/05/2017 by FarnkieFlowers (1 review written)

This hosting company has gone from being the best to the absolute worst. Been with them for nearly four years and was totally and utterly happy with all their services from hosting to support. Ever since the buy out from Krystal hosting it has gone absolutely terrible. Support tickets used to take minutes(literally) but can now take up to two days to be answered. The plans and pricing have changed also. You now pay more money for less service. The servers are always going down with no… Read Full Review

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★☆☆☆☆

“USELESS SUPPORT”

Written on: 20/05/2017 by tricku2 (2 reviews written)

I agree they are complete rubbish now looking for another supplier more than 24 hours and all my websites are still down they are very bad now real shame they want to screw up their loyal users...they will loose for sure… Read Full Review

Reviewanonymous's Response to tricku2's Review

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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Tricku2's reply to Reviewanonymous's Comment

Written on: 23/05/2017

i Agree they used to be great now the worst I have ever seen now moving to another supplier.

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★☆☆☆☆

“Downhill Since Takeover”

Written on: 17/05/2017 by Whalen1979 (1 review written)

This company used to be great. Support used to reply in minutes and nothing was took much trouble. However they were taken over (or merged) with Krystal hosting a few months back. Ever since then their service has been terrible. Support tickets (even ones marked Urgent) take over 24 hours to receive a reply. I have tried to contact them today about an issue but on submitting the ticket I am met with a "Problem Loading Page" error and the ticket is not sent. I have tried this on three different… Read Full Review

Tricku2's Comment

Written on: 20/05/2017

I agree they are complete rubbish now looking for another supplier more than 24 hours and all my websites are still down they are very bad now real shame they want to screw up their loyal users...they will loose for sure.

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Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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★☆☆☆☆

“Urgent Support tickets take 24 hour+ to get a reply”

Written on: 17/05/2017 by Stevens41 (1 review written)

Update: It seems like since leaving this review they have been ignoring me more and more. I have two high priority tickets since yesterday and no reply either of them. The ticket position keeps on moving up then back down again. I said at the bottom of this review that I will change this review if you guys improve again but it seems like there will be none of that. the support used t-o be great and service used t-o be the best. But recently i have been having issues after issues. 1.) the… Read Full Review

Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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★☆☆☆☆

“AVOID at all costs!”

Written on: 17/05/2017 by Hatch285 (1 review written)

I've never posted a review about anything but this is just enough... Their service is going downhill and in this month they made a reckless decision that caused me to lose too many clients, they suddenly decided to end Master Reseller service because it wasn't "economic"! With my stay with them I put up with the constant 503 errors and low server speed...etc but when they actually ended a service I was using for more than a year now, without even consulting with their existent clients, that's… Read Full Review

Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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★☆☆☆☆

“Worst hosting experience I've ever had.”

Written on: 15/05/2017 by zestdesigns (1 review written)

I've had so many problems with this service that I honestly can't remember them all. I really regret having tried them as it's been hugely disappointing. At the very beginning, when I first joined I had a number of problems and left a review reflective of that. They contacted me and offered me lots of compensation. 6 months free, upgrade to my own unlimited virtual server with massive amounts of RAM and processing power, hosting for as many sites as I could want. All I had to do was remove my… Read Full Review

Reviewanonymous's Response to zestdesigns's Review

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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★☆☆☆☆

“Disk full please upload later”

Written on: 10/05/2017 by rafarm (1 review written)

We have 4 weeks with the problem of "Disk full please upload later" that comes to our customers, since this company has 99% capacity /home for 4 weeks and what we do is send a ticket and in 24h or 48h responds that they released a little space and it would be 98% ... this is not acceptable since we had to send several tickets for this same problem several times. We took a year with this company and at first everything was well less by some problems with the external mysql that after months was… Read Full Review

Reviewanonymous's Response to rafarm's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★☆☆☆☆

“Used to be great, now they are costing my business money”

Written on: 07/05/2017 by mikeleonhart (1 review written)

I used to get a response within a few hours for urgent queries. I am pulling my hair out at their responses for my urgent query over the last 3 days. My VPS went down (without reason) it took them 24 hours to respond, and whatever they did to put it back online has knocked off capability for me to log in. I've sent detailed Cron Job reports over with what the fault is, and explained that their resolution has taken the ability away for me to continue with my day to day use. I've just waited 48… Read Full Review

Binary101010's Response to mikeleonhart's Review

Written on: 09/05/2017

Couldn't agree more... I've just written a similar review having previously considered them 5 stars (a few years ago!)

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Reviewanonymous's Response to mikeleonhart's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★☆☆☆☆

“Were fantastic once”

Written on: 29/04/2017 by vqLeslie168 (1 review written)

We have been using smarthosting since 2015 and they were excellent, the problems started when they merged with Krystal and now it is unbelievably terrible. Website goes down all of the time, emails constantly go down and they take days to fix it meaning you will loose financially if you are running a business. If you are thinking of using these guys then I would seriously consider going elsewhere as the service cant be as bad as this with other companies. Emails are down for us again so we… Read Full Review

Reviewanonymous's Comment

Written on: 02/05/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★☆☆☆☆

“Adios”

Written on: 12/04/2017 by Harlequn (3 reviews written)

I've waited, bit my lip, stubbed my toe, walked the dog and done just about everything I can think of to be patient during the transition but when tickets are consistently taking days, sometimes weeks to get resolved it's time to move on. Sorry Smart, business is business and I know you understand. I can put my finger on how much revenue I lost due to Smart's changes and I had to bite the bullet and migrate everything out. That included the closure of: • 1 x VPS 7 • 1 x VPS 1 • 1… Read Full Review

Vbjr's Response to Harlequn's Review

Written on: 18/04/2017

Where did you move to?
I'm trying to make a decision to move away as well, specially for the reseller point of view

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Harlequn's reply to Vbjr's Comment

Written on: 18/04/2017

We now run our own dedicated server so we're offering our own reseller options. Just look up "WhatNoWebsite" dot net.

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Vbjr's reply to Harlequn's Comment

Written on: 18/04/2017

Cheers will search now

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Reviewanonymous's Response to Harlequn's Review

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★☆☆☆☆

“Once great now poor service”

Written on: 09/04/2017 by Price492 (1 review written)

After Smart merged with Kyrstal there has been nothing but problems, 2 day wait on tickets, No one can afford to run a business with emails down and you get no help. Seriously disappointment I have now moved all my domains and customers to fast hosts… Read Full Review

Reviewanonymous's Comment

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★☆☆☆☆

“Dreadful service”

Written on: 28/03/2017 by CameronFitzgerald (1 review written)

Avoid and avoid this company. The website on this VPS hosting down and they do not care about this critical issue. … Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

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★☆☆☆☆

“Started out great but have now turned absolutely terrible.”

Written on: 27/03/2017 by Weberfj280 (1 review written)

They started great and now they are terrible, it seems like they have got far worse after being taken over by krystal. Only this morning our last VPS went down for some unknown reason (We are urgently moving away from them) at roughly 10:15am, we raised an emergency ticket at 10:30am as we could not access the VPS at all. The VPS is now working again (by 11:50am ish) but we still haven't had a reply almost 4 hours later. To list some of the other issues we are having: Disc keeps randomly… Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

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★☆☆☆☆

“Stay away”

Written on: 24/03/2017 by LinaChase498 (1 review written)

These guys started out great , but this had rapidly declined. They keep pulling websites offline when there is potential of a virus, when there isn't. The support is now poor with the new management and I find the people that work there rude and not technical enough. Very sad ending. I would not see this company running any longer than a year at the rate they are running. Stay away guys … Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

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★☆☆☆☆

“Worst ever Support”

Written on: 20/03/2017 by Lacroix348 (1 review written)

Just to setup a VPS and install a cPanel it takes them over 24 hours to respond. Support tickets take over 10+ hours then they say that the solution is fixed which is not. Basically they completely lie when responding to support requests. It was great before, now it just sucks. SO many problems. Avoid it at any cost… Read Full Review

Reviewanonymous's Comment

Written on: 23/03/2017

I have pulled all my business away from them... they are the worst hosts ever... Steer clear of them.. AVOID!!

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★☆☆☆☆

“Smarthosting Gone From Best to Worst in 2017 :(”

Written on: 18/03/2017 by LoganConnell (1 review written)

Up till early this year Smathost were fantastic and since their change of management they have become so unbelievably bad that they could rank as the worst hosting company ever. I've used a few companies since 1997 and Smarthost were until this year by far the best. Support questions answered within an hour and a pleasure to deal with. Due to them no longer supporting Paypal continuos billing and since `February me not receiving invoices, My account was suspended, I paid the outstanding… Read Full Review

Reviewanonymous's Comment

Written on: 23/03/2017

I have pulled all my business away from them... they are the worst hosts ever... Steer clear of them.. AVOID!!

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★☆☆☆☆

“Over 3 days and still no response to support ticket.”

Written on: 17/03/2017 by dazznsarah (3 reviews written)

I've been using them for years without any problems, but I've just taken on another VPS and it hasn't been setup correctly, over 3 days wait and still no reply. Will be closing down all my accounts and moving elsewhere. STAY AWAY FROM THEM!!!… Read Full Review

Reviewanonymous's Response to dazznsarah's Review

Written on: 23/03/2017

I have pulled all my business away from them... they are the worst hosts ever... Steer clear of them.. AVOID!! Their customer service is the worst ever!!!

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★☆☆☆☆

“The worst ever..Stay away”

Written on: 17/03/2017 by Keene180 (1 review written)

This company used to be great till Krystal merged with them and it went rapidly downhill. Sites have been offline for days on end and it takes days for them to respond to any emergency tickets raised and even longer for normal ticket queries. This is definitely NOT the company you should be trusting with your website hosting. Steer clear. They do not care about their customers in the slightest. Their customer service is the worst I have ever experienced in any business. There are far better… Read Full Review

Reviewanonymous's Comment

Written on: 23/03/2017

I have pulled all my business away from them... they are the worst hosts ever... Steer clear of them.. AVOID!! Their customer service is the worst ever!!!

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