Smart Hosting - www.smarthosting.co.uk Reviews

★★★★★
4.7 / 5
783
92% of users recommend this
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Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk

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Latest Reviews

★☆☆☆☆

“Gone from the best to the worst in 2 short months”

Written on: 23/05/2017 by FarnkieFlowers (1 review written)

This hosting company has gone from being the best to the absolute worst. Been with them for nearly four years and was totally and utterly happy with all their services from hosting to support. Ever since the buy out from Krystal hosting it has gone absolutely terrible. Support tickets used to take minutes(literally) but can now take up to two days to be answered. The plans and pricing have changed also. You now pay more money for less service. The servers are always going down with no… Read Full Review

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★★☆☆☆

“Since Krystal Took Over It has gone right down hill”

Written on: 22/05/2017 by HostingHub24 (1 review written)

Been a customer of bestwebhosting for a number of years now and have been extremly happy and content with the services they provide, from their hosting to their support. however since it has been bought out by Krystal hosting it not only has the service become poorer but they try all kinds of tricks to grab money from you. Be aware of the sly tricks they try to pul to extract more money from you. i have just left and am looking for new provider, looking for one that is human in nature and… Read Full Review

Reviewanonymous's Response to HostingHub24's Review

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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Hostinghub24's reply to Reviewanonymous's Comment

Written on: 23/05/2017

Yep, used to be the best by far but since the take over it has rapidly declined in all departments. Corporations ruin everything they come into contact with, this is a prime example. My advice is to steer well clear of them. It really is a shame that a good provider has gone to the dogs. Cheers pal.

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★☆☆☆☆

“USELESS SUPPORT”

Written on: 20/05/2017 by tricku2 (2 reviews written)

I agree they are complete rubbish now looking for another supplier more than 24 hours and all my websites are still down they are very bad now real shame they want to screw up their loyal users...they will loose for sure… Read Full Review

Reviewanonymous's Response to tricku2's Review

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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Tricku2's reply to Reviewanonymous's Comment

Written on: 23/05/2017

i Agree they used to be great now the worst I have ever seen now moving to another supplier.

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★☆☆☆☆

“Downhill Since Takeover”

Written on: 17/05/2017 by Whalen1979 (1 review written)

This company used to be great. Support used to reply in minutes and nothing was took much trouble. However they were taken over (or merged) with Krystal hosting a few months back. Ever since then their service has been terrible. Support tickets (even ones marked Urgent) take over 24 hours to receive a reply. I have tried to contact them today about an issue but on submitting the ticket I am met with a "Problem Loading Page" error and the ticket is not sent. I have tried this on three different… Read Full Review

Tricku2's Comment

Written on: 20/05/2017

I agree they are complete rubbish now looking for another supplier more than 24 hours and all my websites are still down they are very bad now real shame they want to screw up their loyal users...they will loose for sure.

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Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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★☆☆☆☆

“Urgent Support tickets take 24 hour+ to get a reply”

Written on: 17/05/2017 by Stevens41 (1 review written)

Update: It seems like since leaving this review they have been ignoring me more and more. I have two high priority tickets since yesterday and no reply either of them. The ticket position keeps on moving up then back down again. I said at the bottom of this review that I will change this review if you guys improve again but it seems like there will be none of that. the support used t-o be great and service used t-o be the best. But recently i have been having issues after issues. 1.) the… Read Full Review

Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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★☆☆☆☆

“AVOID at all costs!”

Written on: 17/05/2017 by Hatch285 (1 review written)

I've never posted a review about anything but this is just enough... Their service is going downhill and in this month they made a reckless decision that caused me to lose too many clients, they suddenly decided to end Master Reseller service because it wasn't "economic"! With my stay with them I put up with the constant 503 errors and low server speed...etc but when they actually ended a service I was using for more than a year now, without even consulting with their existent clients, that's… Read Full Review

Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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★☆☆☆☆

“Worst hosting experience I've ever had.”

Written on: 15/05/2017 by zestdesigns (1 review written)

I've had so many problems with this service that I honestly can't remember them all. I really regret having tried them as it's been hugely disappointing. At the very beginning, when I first joined I had a number of problems and left a review reflective of that. They contacted me and offered me lots of compensation. 6 months free, upgrade to my own unlimited virtual server with massive amounts of RAM and processing power, hosting for as many sites as I could want. All I had to do was remove my… Read Full Review

Reviewanonymous's Response to zestdesigns's Review

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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★☆☆☆☆

“Disk full please upload later”

Written on: 10/05/2017 by rafarm (1 review written)

We have 4 weeks with the problem of "Disk full please upload later" that comes to our customers, since this company has 99% capacity /home for 4 weeks and what we do is send a ticket and in 24h or 48h responds that they released a little space and it would be 98% ... this is not acceptable since we had to send several tickets for this same problem several times. We took a year with this company and at first everything was well less by some problems with the external mysql that after months was… Read Full Review

Reviewanonymous's Response to rafarm's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★★☆☆☆

“Not what they used to be sadly...”

Written on: 09/05/2017 by Ryderr446 (1 review written)

I've been a VPS customer for a number of years now and in the beginning the service and support was amazing (I've written a five star review elsewhere) however that experience has change big-time. Ticket response quality and response times are not great, the first response unless it's a simple Yes/No question has a tendency to be incomplete or inaccurate. In my time their Disaster Recovery capabilities failed miserably resulting in restoration of websites that were outdated and required… Read Full Review

Reviewanonymous's Comment

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★★★★★

“Good hosting and fast support”

Written on: 08/05/2017

I've been a customer of Smart Hosting for almost two years and so far I have had a lot of very positive experiences with them. I have seen the very negative comments from others here and I find it hard to believe that they are with the same hosting company as I am. It's true, they had some difficulties a few months back but as far as I can tell from the support I have received lately, they are back on track and provide the same level of support as they always did. Keep up the good work guys!… Read Full Review

Reviewanonymous's Comment

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them. Your day will come when you see them for what they really are. POOR

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★★★★★

“Problem With Cache ”

Written on: 08/05/2017 by Jeff2017 (1 review written)

Super fast technical support responded within 30 mins and fixed my issue with slow cache issues on the server I had with them. The price of there hosting is very good as well which I am pleased with and you can also host unlimited domains as well. highly recommend this company to any one for excellent after sales service and value for money… Read Full Review

Reviewanonymous's Response to Jeff2017's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★☆☆☆☆

“Used to be great, now they are costing my business money”

Written on: 07/05/2017 by mikeleonhart (1 review written)

I used to get a response within a few hours for urgent queries. I am pulling my hair out at their responses for my urgent query over the last 3 days. My VPS went down (without reason) it took them 24 hours to respond, and whatever they did to put it back online has knocked off capability for me to log in. I've sent detailed Cron Job reports over with what the fault is, and explained that their resolution has taken the ability away for me to continue with my day to day use. I've just waited 48… Read Full Review

Binary101010's Response to mikeleonhart's Review

Written on: 09/05/2017

Couldn't agree more... I've just written a similar review having previously considered them 5 stars (a few years ago!)

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Reviewanonymous's Response to mikeleonhart's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★★☆☆☆

“Poor Support”

Written on: 07/05/2017 by chMyers447 (1 review written)

I raised a tickct at 10.30 and was about 40 in the queue its now 17.15 and I am gone down the queue to 103. They clearly do not have a fair system or enough staff… Read Full Review

Reviewanonymous's Comment

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★☆☆☆☆

“Were fantastic once”

Written on: 29/04/2017 by vqLeslie168 (1 review written)

We have been using smarthosting since 2015 and they were excellent, the problems started when they merged with Krystal and now it is unbelievably terrible. Website goes down all of the time, emails constantly go down and they take days to fix it meaning you will loose financially if you are running a business. If you are thinking of using these guys then I would seriously consider going elsewhere as the service cant be as bad as this with other companies. Emails are down for us again so we… Read Full Review

Reviewanonymous's Comment

Written on: 02/05/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★★☆☆☆

“superb service when i started back in 2015...”

Written on: 19/04/2017

It was the best webhosting for me when i started back . after the company merged with someother company, neither the customer support is good, nor the host. they used to reply in 30 min, now, takes 2 days sometimes. they were friendly, felt like family to me when there were prblems with my server, now-- too professional, and very hard to deal with i started with master reseller, now they want me to get a reseller only hosting, and convert my reseller into individual reseller. They scan… Read Full Review

Reviewanonymous's Comment

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★★☆☆☆

“Great in 2015, REALLY BAD in 2017”

Written on: 15/04/2017 by Mr_V (1 review written)

Been a customer for a while, had a great start, very helpful, even wrote on their website AT THE TIME that all services were fully supported. Long story short, I HAD a reseller account and a VPS as well as a ssl certificate, NONE OF THESE ARE SUPPORTED ANYMORE FOR THE EVEN THE MOST BASIC OF HELP. Average response is 1+ days for the most minor responses (a conversation usually has 2 people replying approximately 3-4 responses each, each response of this takes close to a day...... absolutely… Read Full Review

Reviewanonymous's Response to Mr_V's Review

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★☆☆☆☆

“Adios”

Written on: 12/04/2017 by Harlequn (3 reviews written)

I've waited, bit my lip, stubbed my toe, walked the dog and done just about everything I can think of to be patient during the transition but when tickets are consistently taking days, sometimes weeks to get resolved it's time to move on. Sorry Smart, business is business and I know you understand. I can put my finger on how much revenue I lost due to Smart's changes and I had to bite the bullet and migrate everything out. That included the closure of: • 1 x VPS 7 • 1 x VPS 1 • 1… Read Full Review

Vbjr's Response to Harlequn's Review

Written on: 18/04/2017

Where did you move to?
I'm trying to make a decision to move away as well, specially for the reseller point of view

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Harlequn's reply to Vbjr's Comment

Written on: 18/04/2017

We now run our own dedicated server so we're offering our own reseller options. Just look up "WhatNoWebsite" dot net.

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Vbjr's reply to Harlequn's Comment

Written on: 18/04/2017

Cheers will search now

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Reviewanonymous's Response to Harlequn's Review

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★☆☆☆☆

“Once great now poor service”

Written on: 09/04/2017 by Price492 (1 review written)

After Smart merged with Kyrstal there has been nothing but problems, 2 day wait on tickets, No one can afford to run a business with emails down and you get no help. Seriously disappointment I have now moved all my domains and customers to fast hosts… Read Full Review

Reviewanonymous's Comment

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★☆☆☆☆

“Dreadful service”

Written on: 28/03/2017 by CameronFitzgerald (1 review written)

Avoid and avoid this company. The website on this VPS hosting down and they do not care about this critical issue. … Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

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★☆☆☆☆

“Started out great but have now turned absolutely terrible.”

Written on: 27/03/2017 by Weberfj280 (1 review written)

They started great and now they are terrible, it seems like they have got far worse after being taken over by krystal. Only this morning our last VPS went down for some unknown reason (We are urgently moving away from them) at roughly 10:15am, we raised an emergency ticket at 10:30am as we could not access the VPS at all. The VPS is now working again (by 11:50am ish) but we still haven't had a reply almost 4 hours later. To list some of the other issues we are having: Disc keeps randomly… Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

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