Smart Hosting - www.smarthosting.co.uk Reviews

★★★★★
4.7 / 5
791
92% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Smart Hosting - www.smarthosting.co.uk - Ask a question now

Media Gallery for Smart Hosting - www.smarthosting.co.uk

Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk
Smart Hosting - www.smarthosting.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Great Hosting Company”

Written on: 04/09/2017 by bgiles.uk (1 review written)

Moved to Smart Hosting 18 months ago, as previous hosting company were ceasing to provide e-mail only packages. The decision was based on the reviews on this site, and I was so impressed, that a colleague also switched to them due to the same predicament. They have been excellent, questions always answered promptly, good prices. Yes, all companies go through difficult periods, and the merger was one, but those of us who hung in there until the storm passed are glad we did. I’ve now renewed… Read Full Review

Report this review
★☆☆☆☆

“Stay Away ”

Written on: 18/08/2017 by Erika1948 (1 review written)

This company is a complete joke, had a reseller with them and lost all my clients due to their server and network problems. Nothing but a scam and support is so incompetent I'm amazed they even have 1 client… Read Full Review

Report this review
★☆☆☆☆

“They are Thiefs”

Written on: 06/08/2017 by MiahTrujillo448 (1 review written)

Terrible support you must wait 24 hours to get a reply from them then when i write them i must wait another 24 hours , they dont respect clients i was client for a few years to them since krystal buyed everything is bad , also they dont refund money, they want to keep money with every condition , do not order here… Read Full Review

Report this review
★★☆☆☆

“Not that great anymore”

Written on: 14/06/2017 by EchoKnight (1 review written)

SmartHosting used to be a great service but since the join with crystal this has all gone down hill with servers being more laggy than ever (hopefully shouldn't be problem after server upgrades), support has gone so bad that i might actually consider changing. Due to the newly added system of priority tickets and the fact that u can view your place in line means that your are continuously being back tracked up the waiting list. went from 11th to 16 place in line after hours of waiting and then… Read Full Review

Liljonp's Response to EchoKnight's Review

Written on: 20/07/2017

I would agree with this review , especially re support. I used to find the support staff couldn't do enough to help. I now seem to get either rude or sarcastic responses from support.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Terrible support”

Written on: 28/05/2017 by DragonsD16 (1 review written)

My website was down a week and now recovered is at its staging period from when it was first launched. It's been like this for 3 days even though manual back ups were put in place. Enquiries have diminished due to this. I am starting to doubt their capabilities and professionalism. Joke… Read Full Review

Report this review
★☆☆☆☆

“Smart Hosting Close the site of children with cancer”

Written on: 26/05/2017 by derechhaim (1 review written)

we are a israeli registered charity We help children with cancer and their families.we needed free hosting and we saw in Smart Hosting site that they provied provide UK charity for children. this is the email we wrote to Smart Hosting: hi we are a israeli registered charity and need free web hosting services. you can see our NGO Registration Certificate We help children with cancer and their families. this is our old web site and we thought making new word press site and we need hosting. we… Read Full Review

Spectrum-Marcoms's Response to derechhaim's Review

Written on: 12/06/2017

This is so awe-full. I cannot understand why they would do this??

Have a look at a site for supporting-local-charities

Sure they will be able to help

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Perfect Service”

Written on: 26/05/2017 by Bardrock (1 review written)

I moved to Smart Hosting for a number of reasons, but found many more reasons why I should have done it a long time ago. The pricing structure is excellent, that was my first fear, usually cheap means substandard support and services. that is certainly not the case here. The service is proving to be robust, no issues as far as that goes. I have also tested their support staff out and been very impressed. My knowledge in the area of hosting and domain transfers is average at best, but every… Read Full Review

Report this review
★☆☆☆☆

“Used to be great, not so much now.”

Written on: 25/05/2017 by DaneDaniel (1 review written)

When we signed up for a reseller package over a year ago this seemed like the best hosting company, Providing excellent support and a fantastic hosting experience. However this has changed after the acquisition by Krystal Hosting, support wait times have increased from a couple of hours to usually a couple of days. Also as part of the acquisition Krystal has decided that Smart needs to "upgrade" their servers (which were fine the way they were). We have been forced to migrate machines which… Read Full Review

Report this review
★☆☆☆☆

“Gone from the best to the worst in 2 short months”

Written on: 23/05/2017 by FarnkieFlowers (1 review written)

This hosting company has gone from being the best to the absolute worst. Been with them for nearly four years and was totally and utterly happy with all their services from hosting to support. Ever since the buy out from Krystal hosting it has gone absolutely terrible. Support tickets used to take minutes(literally) but can now take up to two days to be answered. The plans and pricing have changed also. You now pay more money for less service. The servers are always going down with no… Read Full Review

Report this review
★★☆☆☆

“Since Krystal Took Over It has gone right down hill”

Written on: 22/05/2017 by HostingHub24 (1 review written)

Been a customer of bestwebhosting for a number of years now and have been extremly happy and content with the services they provide, from their hosting to their support. however since it has been bought out by Krystal hosting it not only has the service become poorer but they try all kinds of tricks to grab money from you. Be aware of the sly tricks they try to pul to extract more money from you. i have just left and am looking for new provider, looking for one that is human in nature and… Read Full Review

Reviewanonymous's Response to HostingHub24's Review

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

Reply to this comment

Hostinghub24's reply to Reviewanonymous's Comment

Written on: 23/05/2017

Yep, used to be the best by far but since the take over it has rapidly declined in all departments. Corporations ruin everything they come into contact with, this is a prime example. My advice is to steer well clear of them. It really is a shame that a good provider has gone to the dogs. Cheers pal.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“USELESS SUPPORT”

Written on: 20/05/2017 by tricku2 (2 reviews written)

I agree they are complete rubbish now looking for another supplier more than 24 hours and all my websites are still down they are very bad now real shame they want to screw up their loyal users...they will loose for sure… Read Full Review

Reviewanonymous's Response to tricku2's Review

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

Reply to this comment

Tricku2's reply to Reviewanonymous's Comment

Written on: 23/05/2017

i Agree they used to be great now the worst I have ever seen now moving to another supplier.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Downhill Since Takeover”

Written on: 17/05/2017 by Whalen1979 (1 review written)

This company used to be great. Support used to reply in minutes and nothing was took much trouble. However they were taken over (or merged) with Krystal hosting a few months back. Ever since then their service has been terrible. Support tickets (even ones marked Urgent) take over 24 hours to receive a reply. I have tried to contact them today about an issue but on submitting the ticket I am met with a "Problem Loading Page" error and the ticket is not sent. I have tried this on three different… Read Full Review

Tricku2's Comment

Written on: 20/05/2017

I agree they are complete rubbish now looking for another supplier more than 24 hours and all my websites are still down they are very bad now real shame they want to screw up their loyal users...they will loose for sure.

Reply to this comment

Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Urgent Support tickets take 24 hour+ to get a reply”

Written on: 17/05/2017 by Stevens41 (1 review written)

Update: It seems like since leaving this review they have been ignoring me more and more. I have two high priority tickets since yesterday and no reply either of them. The ticket position keeps on moving up then back down again. I said at the bottom of this review that I will change this review if you guys improve again but it seems like there will be none of that. the support used t-o be great and service used t-o be the best. But recently i have been having issues after issues. 1.) the… Read Full Review

Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“AVOID at all costs!”

Written on: 17/05/2017 by Hatch285 (1 review written)

I've never posted a review about anything but this is just enough... Their service is going downhill and in this month they made a reckless decision that caused me to lose too many clients, they suddenly decided to end Master Reseller service because it wasn't "economic"! With my stay with them I put up with the constant 503 errors and low server speed...etc but when they actually ended a service I was using for more than a year now, without even consulting with their existent clients, that's… Read Full Review

Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Worst hosting experience I've ever had.”

Written on: 15/05/2017 by zestdesigns (1 review written)

I've had so many problems with this service that I honestly can't remember them all. I really regret having tried them as it's been hugely disappointing. At the very beginning, when I first joined I had a number of problems and left a review reflective of that. They contacted me and offered me lots of compensation. 6 months free, upgrade to my own unlimited virtual server with massive amounts of RAM and processing power, hosting for as many sites as I could want. All I had to do was remove my… Read Full Review

Reviewanonymous's Response to zestdesigns's Review

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Disk full please upload later”

Written on: 10/05/2017 by rafarm (1 review written)

We have 4 weeks with the problem of "Disk full please upload later" that comes to our customers, since this company has 99% capacity /home for 4 weeks and what we do is send a ticket and in 24h or 48h responds that they released a little space and it would be 98% ... this is not acceptable since we had to send several tickets for this same problem several times. We took a year with this company and at first everything was well less by some problems with the external mysql that after months was… Read Full Review

Reviewanonymous's Response to rafarm's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Not what they used to be sadly...”

Written on: 09/05/2017 by Ryderr446 (1 review written)

I've been a VPS customer for a number of years now and in the beginning the service and support was amazing (I've written a five star review elsewhere) however that experience has change big-time. Ticket response quality and response times are not great, the first response unless it's a simple Yes/No question has a tendency to be incomplete or inaccurate. In my time their Disaster Recovery capabilities failed miserably resulting in restoration of websites that were outdated and required… Read Full Review

Reviewanonymous's Comment

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Good hosting and fast support”

Written on: 08/05/2017

I've been a customer of Smart Hosting for almost two years and so far I have had a lot of very positive experiences with them. I have seen the very negative comments from others here and I find it hard to believe that they are with the same hosting company as I am. It's true, they had some difficulties a few months back but as far as I can tell from the support I have received lately, they are back on track and provide the same level of support as they always did. Keep up the good work guys!… Read Full Review

Reviewanonymous's Comment

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them. Your day will come when you see them for what they really are. POOR

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Problem With Cache ”

Written on: 08/05/2017 by Jeff2017 (1 review written)

Super fast technical support responded within 30 mins and fixed my issue with slow cache issues on the server I had with them. The price of there hosting is very good as well which I am pleased with and you can also host unlimited domains as well. highly recommend this company to any one for excellent after sales service and value for money… Read Full Review

Reviewanonymous's Response to Jeff2017's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Used to be great, now they are costing my business money”

Written on: 07/05/2017 by mikeleonhart (1 review written)

I used to get a response within a few hours for urgent queries. I am pulling my hair out at their responses for my urgent query over the last 3 days. My VPS went down (without reason) it took them 24 hours to respond, and whatever they did to put it back online has knocked off capability for me to log in. I've sent detailed Cron Job reports over with what the fault is, and explained that their resolution has taken the ability away for me to continue with my day to day use. I've just waited 48… Read Full Review

Binary101010's Response to mikeleonhart's Review

Written on: 09/05/2017

Couldn't agree more... I've just written a similar review having previously considered them 5 stars (a few years ago!)

Reply to this comment

Reviewanonymous's Response to mikeleonhart's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

Reply to this comment
Report this review Read 2 Comments
overview