Downhill Since Takeover

★★★★★
4.7 / 5
92.0% of users recommend this
  • Value For Money

Whalen1979's review of Smart Hosting - www.smarthosting.co.uk

★☆☆☆☆

“Downhill Since Takeover”

Written on: 17/05/2017 by Whalen1979 (1 review written)

This company used to be great. Support used to reply in minutes and nothing was took much trouble.

However they were taken over (or merged) with Krystal hosting a few months back. Ever since then their service has been terrible. Support tickets (even ones marked Urgent) take over 24 hours to receive a reply. I have tried to contact them today about an issue but on submitting the ticket I am met with a "Problem Loading Page" error and the ticket is not sent. I have tried this on three different devices and through two different connections so I know the problem is not my end.

This is the final straw with this company. I am now looking to move my custom elsewhere.

  • Value For Money

Tricku2's Comment

Written on: 20/05/2017

I agree they are complete rubbish now looking for another supplier more than 24 hours and all my websites are still down they are very bad now real shame they want to screw up their loyal users...they will loose for sure.

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Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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