Used to be great, now they are costing my business money

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mikeleonhart's review of Smart Hosting - www.smarthosting.co.uk

★☆☆☆☆

“Used to be great, now they are costing my business money”

Written on: 07/05/2017 by mikeleonhart (1 review written)

I used to get a response within a few hours for urgent queries.
I am pulling my hair out at their responses for my urgent query over the last 3 days.
My VPS went down (without reason) it took them 24 hours to respond, and whatever they did to put it back online has knocked off capability for me to log in.

I've sent detailed Cron Job reports over with what the fault is, and explained that their resolution has taken the ability away for me to continue with my day to day use.
I've just waited 48 hours to have a response which someone has clearly not bothered to read my detailed information. I'm now back in the queue probably for another day or two and in the meantime I can't continue with half the stuff I need to for my businesses

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Binary101010's Response to mikeleonhart's Review

Written on: 09/05/2017

Couldn't agree more... I've just written a similar review having previously considered them 5 stars (a few years ago!)

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Reviewanonymous's Response to mikeleonhart's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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