Planet Hippo Internet Ltd - www.planethippo.com Reviews

★★★★★
4.9 / 5
237
97% of users recommend this
  • Value For Money

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Planet Hippo Internet Ltd - www.planethippo.com

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Latest Reviews

★☆☆☆☆

“No service for days on end and they take my money”

Written on: 18/07/2016 by Leilani305 (1 review written)

Terrible service provider, The service has been down for days with an "Internal Server Error" displaying in the web browser. Im not at all impressed with the level of service I have been receiving. I wont be spending any more of my time, trying to find out why the hosting service isn't working as it should be. And more to the point I don't see why as a customer I should be 1. Expected to pay for a service I'm not receiving and 2. Being fobbed off with a "we are working on fixing the error"… Read Full Review

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★☆☆☆☆

“Sites are always down”

Written on: 16/07/2016 by qtKilgore420 (1 review written)

Terrible, my sites are always down, and I have lost 2 clients so far. All they can do is say sorry for the inconvenience. Not good enough from a professional hosting company… Read Full Review

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★★★★★

“Great service ”

Written on: 25/05/2016 by jzBoyle441 (1 review written)

Planethippo is a very friendly web hosting company, we are hosting a comms website on their system and they've helped us move from expired provider to their system with no additional cost. The speed is very good, our website always load very quick without any problem, we're using downtime monitor from Wordpress Jet Pack plugin and see no downtime over a year. That's amazing uptime and our members love that, they can access the website any time 24/7 Not only our website, we're hosting three… Read Full Review

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★★★★★

“Impressed with chat support ”

Written on: 25/05/2016 by HadassahYork205 (1 review written)

I am very happy with my hosting. The up-time has been good and the features and options are a plus. I was really impressed with the customer support this morning. The representative responded to my chat request in less than a minute, was friendly, courteous and was flexible with a billing issue. I got what I needed and am VERY pleased. I am happy to recommend planethippo to others who need quality, reliable web-hosting with great service!… Read Full Review

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★★★★★

“No messing support”

Written on: 25/05/2016 by Roberts284 (1 review written)

The help and technical support is out of this world good! The live chat is staffed with people who actually know technical stuff. They have solved DKIM, SPF, Joomla and Wordpress problems right on the spot without having to escalate it to a trouble ticket. It's such a relief to be able to get an immediate solution to issues… Read Full Review

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★★★★★

“Happy as .... ”

Written on: 25/05/2016 by FranciscoHoffman (1 review written)

I am an old person coming from a trade background with no computer skills. this company with their patient and constant support have helped me use the web to make an income when no other way was available. Very happy… Read Full Review

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★★★★★

“Great just great!”

Written on: 25/05/2016 by AshlynnHolman395 (1 review written)

I have been with many different web hosts over the years and I'm voluntarily writing this review because I am really happy with Planet Hippo. If you have a WordPress or similar site, and are looking for the most features for the lowest price, they are your solution… Read Full Review

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★★★★☆

“What a find!!”

Written on: 20/05/2016 by 329Taylor-Alt (1 review written)

Great, fantastic friendly company! The only reason I only give 4 star was because at times i have been on hold for over 5 minutes when calling on the phone. I have found the best way to get support is using chat or ticket. Please Planet Hippo sort out your phones answering times… Read Full Review

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★★★★★

“Best VPS provider out there ”

Written on: 20/05/2016 by 427North (1 review written)

I have looked long and hard for a decent VPS provider that i fell i can trust. PH isn't the cheapest and I'm not saying they are the best, but I would say that the company are there when you need them, they have good up time, server speed is fantastic and the customer support ability is out of this world. I found the control panel a little different to panels i have used in the past but I am told there panel is industry standard so that must just be me. Good company to deal with and I will be… Read Full Review

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★★★★★

“Support is just the best”

Written on: 20/05/2016 by McClellantj132 (1 review written)

I thought I would share my thoughts on this hosting company. Even though they have been experiencing database issues today, I must say that they have kept me completely informed with updates and I am very impress with the eye for detail. Yes all hosts have issues and I'm not saying Planet Hippo don't but they do deal with this in a timely manner and to a high customer service standard. I did at one point consider changing providers as i found the chat support in the evening to be a bit slow… Read Full Review

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★★★★★

“Great Hosting provider”

Written on: 20/05/2016 by byHurst89 (1 review written)

Decided to take the plunge and buy one of the hosting accounts from planet hippo. The support has been great, the package is full of add ons that i didn't know existed and more importantly my email gets delivered. I have spent months trying to find a host that wasn't on a black list. The email is perfect and so are they guys that work here. I couldn't ask for better. If your sitting on the fence you should just do it. You wont regret it, i didn't… Read Full Review

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★★☆☆☆

“Customer support?”

Written on: 11/05/2016 by CynthiaBarrett111 (1 review written)

Initial very impressed with Planet Hippo, easy to set up a domain and plenty of support to get started. This all went sour when i was locked out of my account on a Saturday - the promised 24h 7days a week support only seems to apply if you can access you email or the "CPanel". The 0845 number is awful on hold for the best part of half an hour without anyone answering and the Livechat on the website proved to be of no help whatsoever an wasted an hour of my time… Read Full Review

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★☆☆☆☆

“Poor Service, No BACKUPS for customers”

Written on: 04/05/2016 by Samsonj1952 (1 review written)

Well, what can I say, Stay Away from this company. All you people that have been using Planet Hippo are in for a shock if you ever require a backup to be restored.. Why you ask? Cause they don't have any backups. I know, that sounds crazy for a modern hosting company but it's the truth. I recently had a customer website fall due to a programming error and when I approached Planet Hippo for a restore I waited on chat for nearly 2 hours only to be told they couldn't get a backup for this… Read Full Review

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★☆☆☆☆

“very bad company ”

Written on: 30/04/2016 by justusguys (2 reviews written)

I HAVE USED PLANET HIPPO FOR A WHILE AND THEY WERE GREAT TO START WITH BUT IN THE LAST YEAR THEY HAVE BEEN NOTHING BUT HELL, THE WEBSITE WAS ALWAYS DOWN THE SUPPORT WAS SHOCKING WE STOPPED USING THEM 6 MONTHS AGO BUT CONTINUED TO HOST OUR BACK UP SITE WITH THEM WHILE WE MIGRATED 2 MONTHS AGO WE ASKED THEM TO CANCEL OUR ACCOUNT AND THEY NEVER DID SO WE PUT IN ANOTHER CANCELLATION AND THEN THEY CANCELLED THE ACCOUNT AND THEN CHARGED US, STAY CLEAR OF THIS COMPANY AND USE SOMEONE ELSE DONT WASTE… Read Full Review

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★★★★★

“Excellent Support”

Written on: 09/10/2015 by Alana44 (1 review written)

Opened a ticket regarding some mail issue. Got their reply within minutes and my problem was solved. Excellent and fast support. Highly recommended… Read Full Review

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★★★★★

“Happy I have chosen them ”

Written on: 09/10/2015 by 444McKinley (1 review written)

OK - I´m with Planet Hippo since about two days only, but as far as I can see, I´m happy to have chosen them. After I have posted a question, I receieved the reply in two minutes - it makes really a difference - and I feel that my homepage and all the other stuff finally - after about ten years - has found a real home :-) The accessories and equipment for the control and management of the account are also exemplary. All in all - it´s a real deal worth the invested money… Read Full Review

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★★★★★

“Just good !”

Written on: 09/10/2015 by Payneqv226 (1 review written)

Almost a year now hosting with them and I am amazed with how well they do their job and how quick, email and phone responses are. The live chat is very speedy too… Read Full Review

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★★★★★

“superior customer experience”

Written on: 09/10/2015 by AnnaliseChoate488 (1 review written)

I've been a web dev for over a decade and the support folks at Planet Hippo go above and beyond the call of duty every time. Besides the lightning fast servers, they are proactive with security too. That's very important now. They are all dedicated to the same thing I am - superior customer experience. That is why I host my sites there and invite all of my clients to do the same… Read Full Review

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★★★★★

“Brilliant A Class Service ”

Written on: 08/10/2015 by dannyshindler (1 review written)

These guys go above and beyong with support I am really happy I had the chance to use their services and will continue for a long time ahead :) the guys I dealt with  are always at hand for technical help, would highly recommend these guys to anyone without hesitation, thanks again! … Read Full Review

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★☆☆☆☆

“Don't buy from this company, poor product and false...”

Written on: 28/09/2015 by CadenceStafford (1 review written)

We are a web designing company and we work with a number of hosting companies including some very small ones. We came across this website and we thought we would give it a try as they claimed 5 star reviews on the site. Also, they claim on the site that they would refund if the customer is not satisfied. To quote, they claim: "30 Day Money Back A no quibble, money back guarantee in the unlikely event that you are not totally satisfied." So we purchased a VPS and from day 1 we ran into… Read Full Review

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