Crazy faceless support service

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Rooney117's review of One www.one.com

★☆☆☆☆

“Crazy faceless support service”

Written on: 22/06/2014 by Rooney117 (1 review written)

Having a terrible time trying to get any answers from one.com and not impressed that if like me you're a little new to all this stuff there is no-one to talk to. I've now sent my fourth email trying to sort something out and I seem to waste 24 hours to be told 'I didn't quite understand your question' How can this be a better business model that speaking to someone. Crazy

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One.com's Comment

Written on: 23/06/2014

Hi Rooney,

We are very sorry to learn that you have been having problems communicating with our customer support via email. Did you know that we also offer a 24/7 Live Help in English?

If you still can't get a response to your question, feel free to contact me directly and I will do my best to assist you, no matter the question.

Regards,
Stephanie | One.com

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