One www.one.com

Worst customer service ever

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★★☆☆☆

1.7 / 5

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bordsenius's review of One www.one.com

★☆☆☆☆

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“Worst customer service ever”

Written on: 02/03/2013 by bordsenius (1 review written)

I had a domain on one.com that I did not use. With all other hosts , such as godaddy, pair.com etc. if you want to drop a domain you just let it expire. Not so with one.com!

They auto-renewed the domain and are sending me a bill for nexts yearf for a domain I do not want. And not only the domain.. they also included a package with a lot of things I do not need, and do not want. I wrote to them about this , and specifically noted that it is 3 weeks until the domainname expires. But they still insist that I have to pay for the next year.

So in short: Use a webhost that treats customers like customers, not like slaves.

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One.com's Response to bordsenius's Review

Written on: 19/03/2013

Hi,

I am sorry to hear that you are dissatisfied with our service.
Please note that our product is a subscription and that it will be automatically renewed every year unless you cancel it until 30 days before the new 12 months subscription period starts. You can find this information in the terms that you agreed to during placing the order.
I would like to look into this and see, if there is anything I can do for you. Could you please send me an email with your domain and the details to service@one.com? I am looking forward to hearing from you.

Regards,
Melissa | One.com

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Lkugkjg's Response to bordsenius's Review

Written on: 31/03/2013

F you and your stupid customer service, your website sucks

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Vimtoribena's Response to bordsenius's Review

Written on: 17/05/2013

I'm having the same issue, trying to drop the domain and they are denying receiving my emails asking for a cancellation!

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Jackfitzpatrick16's reply to Vimtoribena's Comment

Written on: 17/05/2013

Exact same for me too. They are a really bad company, i didn't use the domain from the subscription start date and it gave me an option when i signed up to opt out of an automatic renewal. they seem to have changed their policy and it is not what I signed up to. The are a joke!!!

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