Used to be great. Now terrible. Avoid!

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CaitlynDowling373's review of Netweaver www.netweaver.com

★☆☆☆☆

“Used to be great. Now terrible. Avoid!”

Written on: 13/06/2014 by CaitlynDowling373 (1 review written)

I've seen with these chaps for many years and I've seen the service be quite variable.

In the good days, the reliability was patchy, but the customer service was decent and fixes quite quick so provided you had nothing mission critical there, you accepted the issues, especially given the price is quite low.

But right now, I have tickets that have been open for a week, none of them have been touch by the netweaver people.

The odd thing is that I tell them webmail isn't working and the pop3 is working. Minutes later, pop3 stops working. Someone is having a laugh, I think.

Time to move on. Unfortunately, my wife doesn't use an email client - she only uses webmail, so now we don't have access to webmail, she's going to lose her entire inbox. She's not happy.

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Bustup's Comment

Written on: 19/09/2014

I agree completely. I have been with NW for over 10 years. They were always patchy and service poor, but I put up with it. I have been telling them for 2 years that their servers keep ending up on blacklists, so that when I try to send emails they don't go through. I warned them that situation wasn't good enough for a company providing email to business. They didn't do anything and the same applies to the latest problem that Outlook can't connect to their servers. I have finally found out how to leave them for good which is a massive relief. There is no value for money when the lack of emails is putting me out of business. They are I suspect well meaning, but they are definitely incompetent.

Do yourselves a favour anyone who is thinking of dealing with this company. Just don't. You will regret it sooner or later.

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