Used to be great. Now terrible. Avoid!

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CaitlynDowling373's review of Netweaver www.netweaver.com

★☆☆☆☆

“Used to be great. Now terrible. Avoid!”

Written on: 13/06/2014 by CaitlynDowling373 (1 review written)

I've seen with these chaps for many years and I've seen the service be quite variable.

In the good days, the reliability was patchy, but the customer service was decent and fixes quite quick so provided you had nothing mission critical there, you accepted the issues, especially given the price is quite low.

But right now, I have tickets that have been open for a week, none of them have been touch by the netweaver people.

The odd thing is that I tell them webmail isn't working and the pop3 is working. Minutes later, pop3 stops working. Someone is having a laugh, I think.

Time to move on. Unfortunately, my wife doesn't use an email client - she only uses webmail, so now we don't have access to webmail, she's going to lose her entire inbox. She's not happy.

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