Kept my card details without permission

LCN www.LCN.com
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Haydenab68's review of LCN www.LCN.com

“Kept my card details without permission”

★☆☆☆☆

written by Haydenab68 on 11/01/2015

I have used them in the past and they are expensive and don't offer as much as other companies. Recently my domain is up for renewal and I ticked auto years ago, but kept no card there on file. I recently renewed an .eu one and without asking they kept that card used on file and debited if for a service that was due to be renewed, but not for another 20 days.

I was offered a discount 2 months ago of 10% which doesn't even cover the VAT, but they are dishonest in storing card information automatically, it should be a tick box like other companies where you choose to do it.

They have now lost all my business and I will move all my domains as soon as I can.

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Lcndotcom's Comment

Written on: 12/01/2015

Hi,

I'm really sorry to hear that you aren't happy about the experience you've had with us.

We’re currently looking into the circumstances around the problems you've encountered and we’ll be in touch with you later today.

We do operate a free automatic renewal service and store payment information for this purpose. However, this is an additional service and one which you can opt-out from within your account. Irrespective of this, I’m keen to investigate this further and find out how funds were taken without your permission.

Look forward to speaking to you soon.

Kind regards,

Daniel Sampson

Customer Support Manager

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