Krystal Web Hosting - www.krystal.co.uk Reviews

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★★★★★
4.9 / 5
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★★★★★

“Fast hosting and good support ”

Written on: 16/01/2014 by JuliaJonesLtd (1 review written)

We are a North Wales based interior design and furniture store, a couple of years ago we decided that it was essential to set up an online shop to complement our bricks and motor store. Our website had been live for a couple of years when we began to experience some issues. We migrated hosts as we were experiencing terrible connection speeds and page load times on our old hosts servers. Since switching we have noticed a considerable increase in page load times, we have experienced no server… Read Full Review

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★★★★★

“Extraordinarily Brilliant – I’m a Customer for Life!”

Written on: 15/01/2014

Krystal was recommended to me by a friend and a few months with them, I can honestly I couldn’t agree more with my friend’s recommendation. I have been extremely happy with the customer service (it’s the best customer service I have ever witnessed!) and I would definitely recommend Krystal to anyone looking for web hosting. Joining Krystal was a very simple procedure; everything including SSL was setup in a matter of minutes, all thanks to their very helpful staff. After a few months… Read Full Review

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★★★★★

“Customer for Life”

Written on: 13/01/2014 by Adam-PossumIT (1 review written)

To whom it may concern, I never write testimonials for companies usually, frankly because I don't ordinarily have the time or inclination to do so, but in this case, with Krystal Hosting I'll make an exception! Why? Because over the last 5 years I've been using them, they have saved me from numerous headaches with clients, proved themselves to be absolute experts in their field, have a very friendly and down-to-earth human approach to customer service and utilise automation only where… Read Full Review

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★★★★★

“Fantastic quick help”

Written on: 11/01/2014

I mistakenly cancelled hosting that i had set up for a year at the clients request. Two to three days later, i realised the hosting was actually still needed and feared the worst! I emailed in a support ticket and no longer than 30 minutes later, the support desk reinstated the website and hosting with email back to the server in no time, with great email communication keeping me in the loop alomg the way. Fantastic service!… Read Full Review

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★★★★★

“SUPERB customer service”

Written on: 09/01/2014 by humphreyb (1 review written)

I wanted to consolidate two websites into one hosting. Krystal provided tech support every step of the way, sometimes by phone and sometimes by using their 'e-ticketing' system which they are VERY quick to reply to any postings on. Not sure what the downside is, perhaps other hosting companies have cheaper rates but in my opinion £70 a year for 10GB and multiple websites, great tech support and a UK based company is superb value for money… Read Full Review

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★★★★★

“Certainly a different kind of host”

Written on: 18/12/2013 by coline46 (1 review written)

Krystal say they are different well... They have real people based in UK who know what they are doing and fix problems quickly, even had a problem fixed out of hours! They have sensible pricing plans with plain information on what you get, especially on disk space, bandwidth and processor power. They have UK based servers. They are very helpful and treat you as a sensible person even after posing the most basic questions. Best of all they do as they say, I looked around for a long time to… Read Full Review

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★★★★★

“The best hosting service since sliced bread”

Written on: 06/12/2013 by digitalsoul (1 review written)

We have moved most of our sites over to Krystal, and what I can say, the service is exceptional with lightning fast servers and friendly staff who are always helpful, always quick to reply to any questions and provide first class advice on solutions. Thanks again!. Anyone even thinking about hosting, go with Krystal, without doubt the best in the UK! Steven Brown Digital Soul Design… Read Full Review

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★★★★★

“Fantastic service”

Written on: 05/12/2013

I've only been a customer for less than a month and am really impressed witht the service I received so far. Fantastic, over and above, and helped out others who may have had similar issues to the one I was facing… Read Full Review

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★★★★★

“Customer focused, Highly responsive, Nice to deal with”

Written on: 02/12/2013

I am delighted that Krystal are hosting our websites. Not being very 'technical' I needed some help recently and the technical support was fantastic - I dealt with two people who were both great - in particular the advisor who was very knowledgeable. On time, effective and friendly. I would highly recommend them… Read Full Review

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★★★★★

“I am very happy with the service & the support”

Written on: 26/11/2013 by ukfamilylawreform (1 review written)

I am very happy with the service & the support which I have received over a number of years now & I'm sure I will be a customer of yours for many more years to come. … Read Full Review

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★★★★★

“Great service and most importantly, great support!”

Written on: 14/08/2013 by WebfactoryUK (1 review written)

Freelance web developer with about 60 websites. My old host let me down countless times so I decided a change was needed. Spent a couple of days reading about different hosting provider and scoured all the forums for advice. Krystal came out on top by far. Couldnt find a bad word said about them. Been with them a couple of months now and asked plenty of questions in that time and always got a helpful and clear response. I would definitely recommend them to anyone looking for the full hosting… Read Full Review

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Derrylad's Response to WebfactoryUK's Review

Written on: 14/10/2013

agreed! great hosting and the support is top drawer!

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★★★★★

“Krystal Clear Service and Support!”

Written on: 06/08/2013 by MyJobHelp (1 review written)

By way of thanks for an exceptional service. Being new to IT, hosting and web site management you really need to be in safe hands and managed by people that can deliver solutions, control and truly support your business. Krystal hosting as a team are significantly better equipped and really do go the ‘extra miles’ you need. Web management is tough enough without the complications other companies offer. Krystal are intelligent, competent, capable, reliable, quick, focused and give the best… Read Full Review

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★★★★★

“Could not be better”

Written on: 27/07/2013 by jakevoelcker (2 reviews written)

I've been with Krystal for over 6 months now and not had a single problem. I moved from one of the large web hosting companies who gave rubbish service at high prices. I'm pleased to report Krystal are the exact opposite. Really great, quick, friendly customer support from real people. Solid, reliable server with minimal downtime. Great features with full control panel access and none of this pay-extra-per-addon that some other hosts charge. And Krystal's price is very reasonable. Highly… Read Full Review

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★★★★★

“Best hosting service around”

Written on: 18/07/2013 by derrylad (4 reviews written)

Been with Krystal for around 6 months now and cant fault them at all. I moved to them from Netweaver as the support was awful so customer support was vital in my decision for a new host. Kyrstal came out of the blue and got good customer service reviews here so I decided to give it a try.... no looking back! Best decision ever on hosting!… Read Full Review

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★★★★★

“Best customer service. Ever.”

Written on: 11/07/2013 by BlindXX (1 review written)

Not only are the prices great, but customer service is second to none. I've had a few issues (mainly through my own lack of knowledge) and they have all been dealt with promptly. One occurred at 7pm on a Friday evening. I took out a support ticket and had a reply, solving the issue, by 10pm. How many other companies get back to you that quickly with a human response? Let alone on a Friday night? Every issue has been dealt with similarly - quickly and efficiently. I really couldn't be more… Read Full Review

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★★★★★

“Customer Focused Support”

Written on: 11/07/2013 by SalesManagerUWTUK (1 review written)

As a small company I need to rely on suppliers to support me as much as possible. During a recent change of server a number of issues caused my website and email to stop working and was above my level of knowledge. I contacted KRYSTAL and spoke to their service department who didn't try and speak any techno babble but just got on discovered what the problem was and talked me through the fix. Everyone I spoke to only had my interest as a concern and made sure that the issue was sorted quickly… Read Full Review

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★★★★★

“excellent service”

Written on: 21/06/2013

I have just started to use Krystal and wanted to make few changes, not sure of what I wanted to do so couldn't file a help file, emailed support about 20.:00 by 09:30 the following morning had an email from Kris Hughes to say he had made the changes for me, emailed him back with a further question had a response and changes again made. This kind of service is not usually available anywhere especially when support is usually anonymous in a cloud Great stuff keep it up. PS my hosting package is… Read Full Review

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★★★★★

“Switch Hosts Now!”

Written on: 21/06/2013 by DKOz (1 review written)

I have used both free hosting services (3owl) and paid (Hostgator) but I've never seen such openness from a hosting company before, they don't try and lure you in with words like 'unlimited', they let you know exactly what to expect. Sign up and transfer of my data was seamless and my domain was resolved to their nameservers extremely quickly, I would recommend this company over and over again! … Read Full Review

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★★★★★

“It's a keeper!”

Written on: 13/05/2013

Having looked around on the net, Krystal was my first host of choice to make the transition into paid hosting. I was not disappointed giving it a go. Will remain a customer! I have run a couple of sites on free hosts but they always bite back through a lack of support and little disaster recovery options. It can mean having to rebuild your site from scratch... Not good. Krystal is a no-nonsense host that delivers on everything they promise. Support is excellent (they actually read your ticket… Read Full Review

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★★★★★

“Best UK hosting I've ever used”

Written on: 13/05/2013

I couldn't speak any higher of Krystal! I've used a number of different UK and non-UK provides, and yes I'll be the first to admit they are not the cheapest, but they are the fastest and I've never once seen any down time from them. I use different packages from the smallest (basic html5 site with less than six pages) to a larger package for a custom magento store with over 1000 products and the speed is still amazing… Read Full Review

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