Problem fixed, but no guarantee of it not happening again !

JustHostMe - www.justhostme.co.uk
★★★★★
4.8
96.0% of users recommend this
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Guest's review of JustHostMe - www.justhostme.co.uk

“Problem fixed, but no guarantee of it not happening...”

★★★☆☆

written by on 30/04/2015

In general, I have been happy with justhostme. However, due to planned and announced maintenance work, my website had to be down for a couple of days, which I had to accept. However, after the work was done, and the site should have been back up, it stayed down for another week, causing me serious professional problems. My site is hosted by another company, and justhostme uses A-records to point my domain, which I registered with them, to this other host's servers. It seems that justhostme's scheduled maintenance undid this setup, but without them realising, and with them doing nothing to fix it until the damage was done and I discovered the problem a week later.

When I asked earnestly for an explanation as to how this could have happened, and a guarantee that it would not happen again, I was told laconically that they didn't know what had happened. No comment to the effect that they would try to get to the bottom of it, with a view to prevent it happening again. I'm not sure I can afford to have such a technical glitch occuring each time they do maintenance work, and I'm not happy that they seem to think that simply having restored the A-record is enough of a response to what happened. I'm now thinking of going to another provider.

Don't know if this is clear, but it's my honest review of how I feel about their service

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