Network Outage & now website still down

JustHostMe - www.justhostme.co.uk
★★★★★
4.8
From 719 reviews
96.0% of users recommend this

  • Value For Money

meow12's review of JustHostMe - www.justhostme.co.uk

“Network Outage and now website still down”

★☆☆☆☆

written by meow12 on 30/05/2014

We received an email this morning about network outages, we are now trying to do work on website and once again it is down and I do not get any response except automated rubbish emails saying a support ticket has been opened. Got to get away from these so called hosters.

  • Value For Money

write a review

Justhostmelimited's Response to meow12's Review

Written on: 27/09/2014

Thank you for your review. It is normal to receive an automated response stating we are in receipt of your support ticket when you open one. A member of our support team will then review your ticket and follow up with you personally as soon as possible. The network issue you describe here was an issue on a third party network which impacted only a handful of our customers. The network issue was reported to the third party network for review as soon as it was discovered and it was resolved swiftly. We alerted all of our customers as soon as the network issue was detected, kept them in the loop throughout and we also posted a detailed report of this network issue and how it was fixed as soon as the network issue was resolved.

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!