Cheap, but unreliable, poor customer support

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irenebond's review of JustHostMe - www.justhostme.co.uk

★★★☆☆

“Cheap, but unreliable, poor customer support”

Written on: 27/06/2013 by irenebond (2 reviews written)

When we moved to JustHostMe about a year ago, everything worked smoothly for a while. However starting 2013 the service became encreasigly unreliable. You never know if you can log in into your emails or not. If not, it will go for hours and hours, sometimes days. We lost customers because of it. The most outrageous thing is that they deny having any technical problems, they keep saying that the problem must be on our end, though my colleague and I are trying to log in from two different computers and from two different locations. The only thing they suggest is to upgrade the package and take more expensive one, so we could be moved to a different server with less traffic. To be honest with such an attitude it does not look tempting. It is time for looking for another provider.

Justhostmelimited's Response to irenebond's Review

Written on: 25/07/2013

We're sorry to hear about your experience with our customer support team and service in general. We pride ourselves on having the best customer support in the industry and if we haven't matched up to that, we'd like to investigate and put it right. Please can you call or e-mail us with more details so that we can resolve your issues and complaint.

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John0075's Response to irenebond's Review

Written on: 29/07/2013

Hi Can you tell me who you ended up going with and if they were any good. I have the exact same problem as above that you have described. Funny how its the exact same thing.

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Justhostmelimited's reply to John0075's Comment

Written on: 30/10/2013

Thank you for your comment. Please contact our support team for further assistance. If they cannot resolve your issue, please ask for it to be escalated. Our support team will always assist you to the best of their ability and often go beyond their line of duty to help. Thank you.

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