Inflexible & complex systems deter me from renewing

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Guest's review of JustHostMe - www.justhostme.co.uk

★★☆☆☆

“Inflexible and complex systems deter me from renewing”

Written on: 06/12/2011

They are cheap, reliable and the software is comprehensive and easy to use - but their customer service is appalling. They don't seem to want to help and when they charge you the wrong price (and they will because their on-site sales are overly complex and don't reflect the offers that they make on their home page) they won't refund. Oh, and if you want to change your hosting package you'll need to cancel the whole thing, delete the website and upload again.

With reluctance I'm moving all of my websites after 2.5 years of using them. They seem intent on making life as difficult as possible for the customer - and life is too short to spend it trying to work around their complex and inflexible systems.

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Ashcycles's Comment

Written on: 07/12/2011

Hi, we have the same problem, have you any suggestions where to go as our website has been down for a day due to Bravo server failing what is totally unacceptable.

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Justhostmelimited's Comment

Written on: 06/02/2012

Thank you for your review. We would like to discuss the points raised in this review, and resolve any outstanding issues you may have.

Please call us on 0845 834 0105 or +44845 834 0105 if you're outside the United Kingdom. Alternatively, you can e-mail us at complaints@justhostme.co.uk so that we can discuss the points raised in this review and resolve them.

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Justhostmelimited's Comment

Written on: 09/12/2011

Thank you for your review. We would like to discuss the points raised in this review, and resolve any outstanding issues you may have.

Please call us on 0845 834 0105 or +44845 834 0105 if you're outside the United Kingdom. Alternatively, you can e-mail us at complaints@justhostme.co.uk so that we can discuss the points raised in this review and resolve them for you. We're dedicated to keeping our customers happy, and we will do all it takes in our means to achieve this.

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