Internetters - www.internetters.co.uk Reviews

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★★★★☆
4.5 / 5
76
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Latest Reviews

★★★★☆

“Problem Solving”

Written on: 25/10/2016 by Emmalee309 (1 review written)

The basic problem appears to have been incorrect or out of date permissions and also an unknown changes in passwords. It might be helpful to review the procedures for keeping customers up to date for any changes that may occur i.e software or operating systems. Appreciated the good customer service, in this case they replied and solved a number of important issues each time I had a question and continued this as each problem was solved. … Read Full Review

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★★★★★

“Helping a luddite”

Written on: 15/07/2016 by Iain350 (1 review written)

This support team has helped me over the years keeping things simple for me to understand. Being a 60 year old luddite, wishing for the return of carrier pigeon as a means of comunication, has eased the confusion in the tech world of today. The problems encounted have all been of my doing only for the team to sort them out. A pleasure of reassurance not often found when seeking assistance from other organisations. And most importantly not being held in time consuming queue… Read Full Review

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★★★★★

“Quick confident and a sense of hummer..”

Written on: 29/05/2016 by Miguel170 (1 review written)

Again the team sorted my issues. All my mail was being brought to me by the team from a Virgin site. They Virgin are giving up hosting and I needed all my email addresses for my business re directed to my G Mail account. All done and dusted tested and up and running in ten minuets. Fantastic no problem service. … Read Full Review

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★★★★☆

“Technical help for a non-technical person”

Written on: 27/05/2016

I am not a techie so always dread having to make calls about things i don't really understand - The guy i spoke to at Internetters was not only friendly and polite - he also knew what he was talking about and helped me solve a long-standing issue. I go to off the phone feeling relieved and happy rather than frustrated and irritated… Read Full Review

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★★★★★

“Efficient tech support from real people!”

Written on: 26/01/2016 by gromit47 (1 review written)

I have used the Internetters service for years and have raised numerous online queries over that time - not because anything was malfunctioning, but because I either didn't understand something or was asking for some tweak to the service. In every case the tech support team have been outstanding, with identifiable individuals following through and making sure I was happy with the result. It's sadly all too rare these days to find a support team who take a personal interest in resolving issues -… Read Full Review

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★★★★☆

“Loss of incoming email downloads ”

Written on: 21/11/2015 by Carpenterlv1965 (1 review written)

After wading through the usual (but a little annoying) several levels of multiple choices of type of call the respondent replied within a few minutes. He listened, and was clear with his answer. He then carried out some tests to check whether his answer was justified. These trials demonstrated that he diagnosis was highly likely to be correct and that the fault probably lay in the camp of Microsoft within their Windows Live Mail client. This, later, proved to be correct. I was satisfied with… Read Full Review

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★★★★★

“Friendly, knowledgeable, quick e-mail account set up”

Written on: 07/07/2015 by NathanBailey (1 review written)

For a new business it is an anxious time choosing an ISP - so many negative reviews out there to put you off. I have previously run a business through Skymarket with no problems so chose Internetters over other providers. I am no technical whizz on my computer either and the thought of having to set up my email services online was daunting to say the least. The service I received was very helpful and also quick. The technical support team were very patient and when I had problems connecting… Read Full Review

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★★★★★

“Customer Services”

Written on: 26/02/2015 by mattgoodwell (1 review written)

I love the customer services team, they are always at the end of the phone to assist with any issue i have… Read Full Review

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★★★★★

“Email”

Written on: 23/02/2015 by jimmyfuller (1 review written)

I have just added email to my iphone, what a great set of instructions… Read Full Review

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★★★★★

“great company”

Written on: 23/02/2015 by lee_murphy (1 review written)

I have been a customer now for over 7 years and for the first time ever I contacted support today, they staff are friendly and solved my issue… Read Full Review

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★★★★★

“Simple Fast & effective”

Written on: 18/02/2015 by williamtownend (1 review written)

The service and support are brilliant, I have been a customer for the last 6 years and the service has never been offline… Read Full Review

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★☆☆☆☆

“They don't work weekends”

Written on: 14/02/2015 by StephenLeather (1 review written)

Heaven help you if you get a problem on Saturday and Sunday because they don't answer the phone or reply to emails over the weekend. I've had several problems with my email and it always seem to happen over the weekend. At the moment they are telling everyone that my email address doesn't exist, which is causing em all sorts of problems. Today's Saturday but I won't be able to resolve it until Monday. It's a nightmare! I'm going to find another provider ASAP I rue the day that Internetters… Read Full Review

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★★★★★

“Review by Locateus”

Written on: 12/02/2015 by Jonathanc349 (1 review written)

I recently had to resolve a situation with a client and had to use my Control Panel which I had not used in several months and was remarkably surprised to see some major changes to its functionality and look. I found it very easy to use and love it's new look… Read Full Review

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★★★★★

“Professional and recommended”

Written on: 29/01/2015

We have used Internetters for many years and can recommend them without hesitation. Customer service is excellent, Control Panel allows full management of details and the auto renew facility takes care of dodgy memories… Read Full Review

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★★★★★

“Supper Help”

Written on: 05/01/2015 by fionawillbert2 (1 review written)

The help i got from the support team over the weekend was brilliant, i would have been in a mess this morning if it wasnt for them… Read Full Review

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★★★★★

“Email”

Written on: 04/01/2015 by Joeritchie (1 review written)

The email setup guides are great, mail set up on my surface in a matter of minutes… Read Full Review

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★★★★★

“Support”

Written on: 02/01/2015 by Lisakevin (1 review written)

I contacted support on New Years day I got a great response, great company… Read Full Review

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★☆☆☆☆

“This bunch will renew your 30 days before it expires...”

Written on: 28/12/2014

This bunch will renew your 30 days before it expires with zero warning. Depending on when you last renewed, this may be a breach of the T&C's in effect at the time of the previous registration so challenge it! I've now received a chargeback from my credit card. Easyspace/Internetters terms and conditions 2 years ago (when I last renewed the domain) stated they would renew 7 days before and provide notice, so by renewing 30 days ahead of time they have breached the contract and you are able to… Read Full Review

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★★★★★

“Exellence”

Written on: 08/10/2014 by Lowerlevel (1 review written)

Could not have been nicer, I did not feel rushed or patronized and we fixed the problem which was the important thing. I do think you need to look at your headsets as the audio quality was not great… Read Full Review

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★★★★★

“Email”

Written on: 09/05/2014 by Shaniao46 (1 review written)

I just set my email up using simple guides i was given after mailsetup. I would have had to call support if these were not avaliable… Read Full Review

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