Written on: 30/06/2014 by Aelurosa (1 review written)
My domain name was hijacked and I was billed $260+ in a short time frame. Obviously unhappy, I called and was helped out by Edna. What I wanted was the charge reversed and my account closed, and Edna did this with a minimum of fuss.
While I was disappointed in the way the company handled my account, Edna was outstanding in the way she approached the problems at hand. She was understanding (even when I was rambling) and patient and got the job done.
The one redeeming factor in this situation was the customer support. Hopefully all phone support gets such good service. Thanks, Edna!
As rated by our community of reviewers
" Been with Bluehost for over 10 years...10 painful years " Read More
" ALL IS WELL " Read More
" Very curteous exact and to the point help! " Read More
" Really poor customer serviceand services in general! " Read More
" Excellent service and support " Read More
Written by ChristopheM