Written on: 09/03/2013
I needed recently to make some changes to the website hosted by InMotion, and requested customer support for those items I couldn't handle myself. Their responses were uniformly timely, polite, clear, and accurate. What more could one want? Just one thing, namely:
If InMotion regularly uses the Australian-based registrar MelbourneIT, they should review that partnership. When I tried to deal with them for registration issues (connected with my InMotion account), I found MelbourneIT to be completely unresponsive to all my email requests for support. Moreover, their online services were dysfunctional until I drew attention to them, at which point--without acknowledging my email--new pages magically appeared that worked.
The contrast between InMotion Hosting and MelbourneIT was very clear. I would happily use InMotion Hosting again, but not if a new site were to be registered with MelbourneIT.
As rated by real users
"Always There To Support & Advise " Read More
"Dependable, Reliable, Trustworthy" Read More
"Top notch stuff from these guys" Read More
"Best Hosting Yet and Amazing S..." Read More
"Took money they hadn't earned ..." Read More