FreeParking - www.freeparking.co.uk Reviews

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Latest Reviews

★☆☆☆☆

“Appalling & Disgraceful”

Written on: 19/08/2015 by Chacef184 (1 review written)

Major problems when these guy's tried to migrate my accounts before, lost the majority of my emails and they told me it was my fault... NOW I cannot send any emails because I'm exceeding my mail quota (by sending one email) and they are saying it's my fault even though they have sent me the log files showing their system stuck in a loop.... I have multiple domains with them, but not for much longer. My business is now suffering and that's where the line has to be drawn. I'm tired of been… Read Full Review

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★☆☆☆☆

“They have stolen £2000 from me!!!”

Written on: 17/08/2015 by ChrisdeC (1 review written)

They were only supposed to take £19.98 for two domain renewals. Their site mucked the procedure up and did not complete, I was not given the usual verification. I thought the procedure had crashed and not completed. I found out later that it had stripped the decimal point out and taken £1998. I echo everything everyone else says about the shambles it is now - I have had SO many other problems and they simply do not reply any more. There is no longer a phone contact on the site either. I… Read Full Review

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Cdec's Response to ChrisdeC's Review

Written on: 20/08/2015

Update:
I have had a horrible few weeks when I thought I had lost almost £2000 to them, but eventually it was resolved and the money back in my bank this morning.
The problem has been dreadful results of move to the new site. It is very poor and I had to ask for help with every single thing - nothing was straightforward any more! The staff are there, trying to help and to solve problems, and they ARE making progress but with so many problems and repeated requests, they are able to do nothing but wade through each ticket in the order they get them.NO matter how urgent your need is, and I thought my lack of money was VERY urgent, they are done in order. I see there are fewer bad reviews since the migration in June so they are getting on top of it.

Feeling calmer now!!! .... and I now know how to change email forwarding and send them to more than one person, and change url forwarding and you can still have up to ten free emails@yourdomain.

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★☆☆☆☆

“FreePArking will Die - recommendations for better UK...”

Written on: 20/06/2015 by axel303 (1 review written)

Migration was a disaster ======================== Many issues - I'm still trying to sort after recognising the full extent. I'd recommend to anyone/everyone moving - but I do not know how smoothly that would go. I have had ALL websites fail. They will not even preview on the chosen partners tools. Some domains I manage externally and use Office 365 exchange servers. None of these emails broke (fortunately) but all others with freeparking did. No.1 rule of IT. Do a sample test of users to… Read Full Review

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★☆☆☆☆

“Very Disappointed with recent service”

Written on: 15/06/2015 by Alicia211 (1 review written)

I have a number of domains with Freeparking and for many years have had excellent service. This migration to a "new", "Better" system has been an unmitigated disaster .. I would like to say that I am sure they will sort it out, but for nearly a month I have been trying to manage my domains and sort out what now has to be a Business Email account but with absolutely no luck. The support team have tried, and I assume must just be swamped with complaints and queries as their service level has… Read Full Review

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Andybest's Comment

Written on: 19/06/2015

Completely agree with this review, complete disaster of an upgrade. Ruined my email service, has been down now for 3 days now. Turns out that they didn't tell anyone that the new service reduces the number of mail forwarding you can have!!!!! Still I can't address this issue as the new, extra confusing control panel just generates an error. DO NOT USE THEM.

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★☆☆☆☆

“Staggeringly bad - they should go under”

Written on: 12/06/2015 by YaretziCurtis (1 review written)

The migration issues have been an unmitigated disaster - this company's reputation cannot and should not recover after this fiasco. This company deserves to fail as a result of customers leaving them in droves. Every single domain and client I have with them will be moved after this - once I get access to my control panel which as of 12/6/2015 I still don't have. Support are next to useless. Do not use. Incidentally - there should be an option to submit a review with a zero star rating… Read Full Review

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★☆☆☆☆

“Long-time customer trying to leave them”

Written on: 12/06/2015

Having been with them satisfactorily for over 10 years, and relying on them to keep email services running now I have reduced mobility in advancing age, I have missed emails booking medical treatment, pension changes, house insurance and food delivery since 26 May when without discussion, they changed their systems and thereby ceased service. Repeated fault reports to them since then asking for support to reinstate things have resulted in glib but false responses, including their assertions… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 11/06/2015 by 421Blevins (1 review written)

Absolutely terrible. DO NOT USE. Will do my best to leave them… Read Full Review

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★★★★★

“Good Service”

Written on: 10/06/2015 by RJLH (1 review written)

I have a feeling people only tend to note problems on reviews so I am redressing the balance somewhat. My own experience is that Freeparking has offered a good service for many years and yesterday is the only time I have experienced any problem, with an email outage - restored within a few hours… Read Full Review

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★☆☆☆☆

“New Site has killed their reputation”

Written on: 08/06/2015 by Simioid (2 reviews written)

Have parked dozens of domains at Freeparking over several years, always been happy with customer service until they built a new website and migrated to it. Issues started two weeks ago when support tickets were ignored (was trying to point website to new server). Then after migration my business email stopped working. Unable to access settings to correct issue. Could see the problem but error after error report prevented changes. Lost 4 days business. No response to support tickets. Eventually… Read Full Review

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★☆☆☆☆

“Freeparking Migration”

Written on: 06/06/2015 by Stilesex100 (1 review written)

Absolutely ridiculous. Unable to access my Freeparking account to renew a domain, and unable to access the freeparking email, but they are happy enough to send emails to my backup email address telling me that if i don't renew i'll either lose it, or it'll cost even more to get it back. Support staff seem only able to reset the password, like to call you by your first name twice on emails, and then suggested that as they could see my account that i contact my IT department to resolve it? I'd… Read Full Review

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★☆☆☆☆

“Deteriorating Service”

Written on: 04/06/2015 by Sheapz1945 (1 review written)

I first used Freeparking for my domains as they were simple to use (for a novice like me) and inexpensive, my needs are simple. Over the last couple of years the emails have been playing-up, not working with MS Outlook 2013 properly and so I have missed several really important sales opportunities. Since the migration it has become worse. Now I can't login and my "unlimited" email account appears to be "limited". If I can work out how to transfer my domains, I shall because I can't be confident… Read Full Review

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★☆☆☆☆

“Worst Migration/Update I have ever encountered !!”

Written on: 31/05/2015 by Patterson342 (1 review written)

Freeparking has recently migrated/updated to a new system over the last weekend. There have been several 'unexpected' issues associated with the migration and the support team are less that helpful at providing a useful solution to the issues. This has got to be one of the world migrations I have come across...EVER !! They should have warned all their users of the impending changes in advance, not retrospectively. (and there were quite a few changes experienced by the end user) At the… Read Full Review

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★☆☆☆☆

“DOMAINE NAME ”

Written on: 31/05/2015 by 59Ferguson (1 review written)

Really sorry but I cannot got into too much detail save to say IO am the boss and this crowd is awn absolute nightmare. For one whole week now we have had no service for emails No responses to our on-lione coolants There is not even a telephone number to CALL. We had the support of everyone apart from Freeparking. A thundering disgrace. … Read Full Review

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★☆☆☆☆

“The "New" Free Parking!”

Written on: 26/05/2015

Supposedly Free Parking have 'migrated' over the last weekend. Hopeing this would be an improvement I opened their new webpage which turns out to be 100% worse than the old one. No obvious way to get to Domain settings, though I did eventually find it after going through help pages! But worse than that none of the Domain names I have registered with them are redirecting to where they are hosted. Contacting support I get the usual automated reply, then nothing (as others have said). Two follow… Read Full Review

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★☆☆☆☆

“Dire, worst host out there”

Written on: 20/04/2015 by Mead134 (1 review written)

Can only echo what the other reviewers have said, freeparking.co.uk are awful, surely the worst host/registrar out there. Terrible interface to the domain manager, hopeless customer support, and they clearly store your login password in plain text (an absolute security no-no) since if you use the "forgot a password" link they email it to you. If you have any domains or hosting there, please move them before it all goes wrong. If you google "icann freeparking" without quotes you can see that… Read Full Review

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★☆☆☆☆

“No Customer Support ”

Written on: 12/04/2015 by CheshamMan (1 review written)

Our email went down on Friday shortly followed by our website. We have been with FreeParking for 10 years without any problems. However on Friday we tried to contact them to see how long our mail and website would be down. This is when we realised that there was absolutely no way of contacting them other than sending them an email. All you get in response is an automated reply that your email has been received and then NOTHING. After sending several more emails with no response and doing… Read Full Review

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★★☆☆☆

“How too loose customers and alianate them”

Written on: 03/04/2015 by 245Hernandez (1 review written)

I have been a customer of Freeparking.co.uk now for many years, and I have seen the quality of service disappear over the edge of a cliff over that time. Recently I had two key issues, the first relating to the renewal of my domain, where I was offered a bargain price to renew for 8 years. When I entered the system to renew the bargain price was nowhere to be seen. The second issue related to the downgrade of my mail email account from a premium account (more data) to a standard account… Read Full Review

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★☆☆☆☆

“Is Free Parking Free? ”

Written on: 23/03/2015 by Mauricio149 (1 review written)

Have a look at this. Need I say more? 23 Mar, 06:06 I am trying to re-new but am being blocked. Can I ask who owns 'Free Parking'. That person needs to see this!: On 19 Mar 2015, at 13:41,  wrote: Begin forwarded message: From: Date: 19 March 2015 10:55:47 GMT To: "Freeparking Renewals"Subject: Re:  Official Renewal Reminder I don't think you could call the responses I have received so far customer service. For months I have been asking a simple question but can't get a coherent… Read Full Review

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★☆☆☆☆

“Can now only access control panel using IE!!!!!”

Written on: 04/03/2015 by OldCoder (1 review written)

Since Firefox (36.0) and then Chrome (40) removed some old, insecure SSL mechanisms, I have been unable to access my Freeparking Control Panel from my computer [which runs LinuxMint 17.1]. When I contacted support to point this out, their solution was for ME!! to use Microsoft IE!! (Presumably so that they can carry on doing B-all.) I asked them to send me a version of IE for Linux, but as yet have received nothing. [no surprise there of course!]. I shall be looking for alternative… Read Full Review

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★☆☆☆☆

“Pathetic”

Written on: 28/11/2014 by Peters189 (1 review written)

They may be cheap but there are other companies out there that offer much better services at better rates, sure if you just want a domain pointed at a blog website then it suffices (bar the many outages they have been having lately), anything else and you're wasting your time. The control panel would constantly spit out errors and on some, such as mail and TXT records, ludicrously they are unavailable but still present to click. I contacted the helpdesk for information on this and I was advised… Read Full Review

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