Free Parking- Regular outages, Customer service non-existant

Would give 0 stars if possible.

We have been a customer for many years now however over the past 12 months the service has declined dramatically. Mail and DNS services suffer regular outages leading to us missing emails from clients and losing possible business with our website being down.

We have had 4 outages in the last 30 days and by outage I only class that as the service being down completely for 8 hours or more - there are numerous times a day where mailboxes suffer server timeouts for up to an hour at a time or we receive email several hours after it was sent to us after checking the headers on the mail.

Final straw was at the start of the month when we were down for almost a week with support ignoring several urgently marked support tickets (no phone number contact btw only an email address that is no use when your email is down or an online system that goes down when their DNS does). Took messaging their Managing Director on twitter to get a response from support. From looking through his and his companies twitter feed we're not the first to have to resort to this and I doubt we'll be the last.

Some of the guys in support are very helpful but getting through to them is an absolute nightmare and it's clear their infrastructure is not up to scratch or fit for purpose and what support staff they do have are clearly overworked.

Needless to say we're in the process of migrating all of our domains to another registrar.