Fallen from grace

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RAN5L's review of FreeParking - www.freeparking.co.uk

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“Fallen from grace”

Written on: 02/08/2012 by RAN5L (2 reviews written)

I have used freeparking.co.uk for over 10 years and have around 20 names registered with them. They were quite cheap and one of the first companies to provide a full diy control-panel interface. In the past they responded quickly to support requests which were signed either Sam or Max.

However in the last few months I have been unable to get a response to a support problem despite a couple of reminders. It is as if they have simply left the building - or they are ignoring me; neither is acceptable. I used to complain that their site wouldn't let me login properly (kept sending me back to the password page) but this seems to be sorted now. In 2012 the site looks old-fashioned, doesn't work properly in Chrome, and doesn't seem to have had any development to speak of for several years.

My overall impression is that the owners just don't care any more.

Their renewal rates for .com are $26.99 (£17.38) per year, which is quite a lot when you have a few domains.

I have today decided that I want to transfer all of my domains to another registrar and I'm not relishing the prospect!

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Goethe's Response to RAN5L's Review

Written on: 27/10/2012

Yup, I agree. Ten years ago they were ahead of the game and I use to route all of my web related work through them. Now it seems as though the business has been allowed to deteriorate to where it's managed by one man and a dog from his bedroom (perhaps Max was the dog?).

No longer use them, and would recommend to avoid.

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Saracen65's Response to RAN5L's Review

Written on: 04/11/2012

Same here, I have 2 domains registered for 8 years and have just upgraded my phone to an iphone. Emails come in but can not be sent from the phone and my phone provider requires details from freeparking to change the phone settings to allow sending via my pop3 email. It has now been 9 days without a response from freeparking customer support, despite me registering 3 follow up support requests asking for assistance. Like you say, it's as if they've simply left the building. And with no other way of contacting them, my only alternative now is to move my domains elsewhere and suffer all the associated hassle.

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Gerrymo's reply to Saracen65's Comment

Written on: 15/01/2014

Hear, hear!!! Hassle? I have a feeling that transferring is going to be a real bind and that a goodly part of it will be down to freeparking.

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