Excellent customer service

I had virtually no knowledge of how to build a webpage or exactly what was required. I felt like a five year old going to school on the first day. I was very apprehensive to say the least. The patience, tolerance, and support I received was fantastic. Even when I had to get them to repeat what they had already told several times. The staff who had dealt with me, were "so" supportive, and understanding. Never once was I made to feel like an idiot...even though I felt like one:-)
They gave me the confidence to have a go...even though I felt like running in the opposite direction.
One member of staff who had helped me in the beginning was off duty at home one evening but still monitoring the FVS site,I was having a problem of my own making, he could see I was about to panic. He remembered me and emailed to say that even though he was at home he would be monitoring the situation and making sure everything went smoothly. Now...you can't get better customer service than that.
My gratitude to them always.