Used to be a great company

★★★★★
4.6 / 5
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joshgers's review of Free Virtual Servers www.freevirtualservers.com

★★☆☆☆

“Used to be a great company”

Written on: 01/10/2013 by joshgers (2 reviews written)

FVS used to be a great company, I have paid for a Business Hosting for over 7 years, but this has meant nothing but grief from the new customer service department. Constant hassle for being over on my "UNLIMITED ALLOWANCE" threatening to be thrown off a server because of this, then when FVS servers go down, nothing!

This company has had the worst downtime I've known for years, something has changed for the worst.

I would recommend looking at the many hundreds of similar companies offering cheaper, better and a more reliable service.

Freevirtualservers's Response to joshgers's Review

Written on: 02/10/2013

Hi,

We are extremely sorry to hear that you've had an unpleasant experience with us. Last week, we've had an unfortunate situation where two of our servers were subjected to a widespread WordPress attacks that affected many of web hosting providers in a global scale.

In the next few weeks, we will be rolling out our own cloud infrastructure (located in Bournemouth) which will significantly boost the reliability, stability, and security of our servers. This technology will create a much more robust defence against server exploits and DDoS attacks.

In addition, we have also introduced an emergency phone support that you can reach any time during peak hours should you have an urgent issue with your website.

These are just a few of many major improvements that we will be implementing in the next few weeks. Our team will continue to work hard in bringing the best possible service for our customers. Please let us know if there's anything that we can do to compensate the inconvenience that we might have caused you. We'd love to keep you as our customer.

Thank you for being our loyal customer and we greatly appreciate your understanding and support.


Kind regards,
Tim
Freevirtualservers.com

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