Written on: 29/11/2012
Since a massive crash in Feb, no consistent Email working. Mid Feb all our inboxes crashed/ content vanished intermittently (lovely). No explanation. no apologies. delays. Stupid automated email support: you receive reply1 saying "thanks for email, we get back to you shortly regarding query #123456" then 72h later another saying "no news from you, we consider you must have query 123456 solved since you did not contact us again". Infuriating. If you reply and pester to that, one more stupid round of automated emails.
HOTLINE? Hotline is very expensive. Can take up to 70mn to get the right person + sorting out your specific issue. use your mobile to contact them for a serious issue and sell your house.
ROAMING ACCESS to Emails
My Iphone to this day is not receiving emails consistently : some arrive, some dont. No reasons for it according to Fasthosts. Who did neither investigate nor solve the problem. Other providers / emails accounts on the same phone work perfectly. Answer from Fasthosts:"contact Apple. Or your phone provider: cannot be our fault."
No COMMUNICATION / CUSTOMER CARE. Not RELIABLE.
Last week some employees could not access emails from phones while roaming. Contacted Fasthosts. Response: "yes, from the Fasthost webmail access page +/- 25% of your employees will not be able to access their emails. They have to access their emails via another address from now on. the old page is not working anylonger." do you think they'd let the customer know / communicate this new address? Nope, Fasthosts hope this 25% of our employees will spend time ( = money on the hotline) contacting them directly:+ they do not want to advertise their failure to provide a consistent service, change access pages etc...
To this day email boxes which content vanished in Feb is still NOT back on it. We should 've backed it up Fasthosts said!
Why are we still using their system?
1) little time to migrate
2)where to go?
3) heard FRIGHTENING stories on the web: they secure your name renewal behind your back just before the date and if you leave, they keep the address etc for a while (Google for more info)
I am NOT working for a competitor, I am NOT a service provider, etc. We are just normal clients.
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