Fast Hosts www.fasthosts.co.uk - Pre May 2006 Reviews

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Fast Hosts www.fasthosts.co.uk - Pre May 2006

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☆☆☆☆☆

“So, I've now raised at least 10, maybe 15 support...”

Written on: 12/04/2006 by marie10 (2 reviews written)

So, I've now raised at least 10, maybe 15 support tickets with Fast Hosts, most of which are along the lines of: "our site says server is down" or "or our site says too many sql connections." to which the Fasthosts response is always "oops" then if you press a bit harder, "yeah, it's because you're on a shared server, buy a dedicated one if it bothers you."

So on a shared server expect maybe 75% uptime. Maybe. And the downtime is usually for at least an hour each time if not more… Read Full Review

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★★☆☆☆

“I chose Fasthosts after almost going insane with BT,...”

Written on: 11/04/2006 by analogue (1 review written)

I chose Fasthosts after almost going insane with BT, the main reason for the choice was that they don't sign you into a 12 month contract. The service has been good although not the best value for money by far. They recently reduced thier prices (which don't show VAT which is technically illegal if you are selling to the public) so I asked if I could run on the new price scheme which I could get if I signed up now. I was told I can change but it is subject to a £20 "administration" charge… Read Full Review

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★☆☆☆☆

“I'm in the process of setting up a new Internet...”

Written on: 26/01/2006 by AngryShopper (21 reviews written)

I'm in the process of setting up a new Internet Merchant/sales site. Nothing fancy (and I won't mention the URL here, as I'm not on a freebie trip), but I did need some method of accepting payment via credit card and debit card. The Fasthosts Ecommerce package looked excellent. Good pricing, and seemingly a professional outfit, if you believe the website.

I had a few queries, namely about shopping cart integration etc., so I picked up the phone and called the Fasthosts sales team. All I got… Read Full Review

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Rachy120042005's Response to AngryShopper's Review

Written on: 25/06/2006

Just a quick line in some sort of defence of the Fasthost service. Yes sometimes (like now actually!) they are rubbish. My sites can be down now and again and so can theirs! This is very annoying and a few months ago I moved half of my clients over to Donhosts to compare. There really was NO comparison, their technical help was zero whereas the Fasthosts techies really do actually know what they're talking about (most of the time) All clients are now back with Fasthosts. The service isn't top class but it does seem to be the best out there for the price. Nothing seems to get close to offering the same service for the same price so for the moment I am sticking with them.

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★★☆☆☆

“I've been a Fasthosts customer myself for about three...”

Written on: 22/10/2005 by lesleydoogan (3 reviews written)

I've been a Fasthosts customer myself for about three years now and prior to this my employer was also a customer after my colleague and I did some research and recommended Fasthosts to him - so overall, I've been dealing with Fasthosts for about five years.

In their early days Fasthosts were terrible; my employer had a reseller account and he allowed my colleague and I to put our own sites onto his account. Some weekends my site used to go down about lunchtime on a Saturday and would be down… Read Full Review

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☆☆☆☆☆

“Our site has been down for a week FastHosts...”

Written on: 02/06/2005 by con0013391 (1 review written)

Our site has been down for a week FastHosts (www.fasthosts.co.uk) and they say it will be days until they will renew the domain after it expired.

I am the official contacts but because we don't have the username and password for the UK Reg account it is in, they will not renew the domain.

I want to give them money for crying out loud!

Never use this company!… Read Full Review

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Lesleydoogan's Response to con0013391's Review

Written on: 22/10/2005

To be fair to Fasthosts this is totally your own fault. I don't see how you can blame them for your site being down for the reason that you have given but I agree with you about their customer service - it's really poor, and it's something that you don't realise until you need to ask a question or sort something out.

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Lesleydoogan's Response to con0013391's Review

Written on: 26/10/2005

No, sorry, but I am confident that it must be something that you've done. I used to have a reseller account with Fasthosts and had about 20 websites on the go and I've never had any trouble with the domain names. I suspect that you didn't fill in all the required contact information. If there was a fault with their domain name system it would have come to light long before now.

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Con0013391's Response to con0013391's Review

Written on: 25/10/2005

Just to clarify...
<br>
<br>It wasn't our fault at all due to the fact that they had not updated their own database with the new contact details. They only changed the WHOIS. This meant that we were unable to renew the domain before the expiration date. The only way to do this was to log in to a system that wouldn't tell us what the user name and password were even when requesting the details through the "forgotten password?" facility because they hadn't changed the email address in their system to send that email to the correct place.

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☆☆☆☆☆

“FastHosts (www.fasthosts.co.uk) company is simply...”

Written on: 17/05/2005 by benadel (1 review written)

FastHosts (www.fasthosts.co.uk) company is simply terrible! I was with them using their Reseller Account for just under a year in 2003/2004. In short, I found their prices to be extortionate as they charge you extra for all features (even to activate ASP on a Windows Reseller plan! Come on!) on top of the Reseller fee. Plus, downtime was common, speed of websites very slow and their customer service is non-existant! This company cares nothing for the customer and only about how much they can… Read Full Review

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☆☆☆☆☆

“We decided to switch all our customer hosting packages...”

Written on: 19/01/2005 by muggermorgan (1 review written)

We decided to switch all our customer hosting packages over to fasthosts so that we could reduce costs and have all our hosting under one roof.

The web servers were constantly down, the message "waiting for server" on our screens. The email servers would also only allow our clients machines to download their emails around 50% of the time.

Despite these obvious serious problems, no-one at fasthosts (even when they eventually answered the phone) was able to at least admit there was a problem… Read Full Review

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