Fast Hosts www.fasthosts.co.uk - Pre May 2006 Reviews
Latest Reviews
☆☆☆☆☆
“So, I've now raised at least 10, maybe 15 support...”
Written on: 12/04/2006 by marie10 (2 reviews written)
So, I've now raised at least 10, maybe 15 support tickets with Fast Hosts, most of which are along the lines of: "our site says server is down" or "or our site says too many sql connections." to which the Fasthosts response is always "oops" then if you press a bit harder, "yeah, it's because you're on a shared server, buy a dedicated one if it bothers you."
So on a shared server expect maybe 75% uptime. Maybe. And the downtime is usually for at least an hour each time if not more.
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★★☆☆☆
“I chose Fasthosts after almost going insane with BT,...”
Written on: 11/04/2006 by analogue (1 review written)
I chose Fasthosts after almost going insane with BT, the main reason for the choice was that they don't sign you into a 12 month contract. The service has been good although not the best value for money by far. They recently reduced thier prices (which don't show VAT which is technically illegal if you are selling to the public) so I asked if I could run on the new price scheme which I could get if I signed up now. I was told I can change but it is subject to a £20 "administration" charge,... (read more)
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★★★★★
“I have been criticised by an ardent supporter of...”
Written on: 22/02/2006 by nicktw (6 reviews written)
I have been criticised by an ardent supporter of Streamlinenet for not writing a review of Fasthosts whilst reporting my absolute nightmare with Streamlinenet.
My site had been down for a week and I was trying to get Streamlinenet to do something. Support tickets were unanswered, there was no telephone contact, and I was beginning to despair.
I searched for alternative UK hosting companies and found Fasthosts.co.uk. I telephoned them, and within 4 minutes an account was up and running. I...
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★☆☆☆☆
“I'm in the process of setting up a new Internet...”
Written on: 26/01/2006 by AngryShopper (21 reviews written)
I'm in the process of setting up a new Internet Merchant/sales site. Nothing fancy (and I won't mention the URL here, as I'm not on a freebie trip), but I did need some method of accepting payment via credit card and debit card. The Fasthosts Ecommerce package looked excellent. Good pricing, and seemingly a professional outfit, if you believe the website.
I had a few queries, namely about shopping cart integration etc., so I picked up the phone and called the Fasthosts sales team. All I got...
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★★☆☆☆
“I've been a Fasthosts customer myself for about three...”
Written on: 22/10/2005 by lesleydoogan (3 reviews written)
I've been a Fasthosts customer myself for about three years now and prior to this my employer was also a customer after my colleague and I did some research and recommended Fasthosts to him - so overall, I've been dealing with Fasthosts for about five years.
In their early days Fasthosts were terrible; my employer had a reseller account and he allowed my colleague and I to put our own sites onto his account. Some weekends my site used to go down about lunchtime on a Saturday and would be...
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★★★★★
“We use Fasthosts as a re-seller account and it has...”
Written on: 20/07/2005 by jamesmonty (1 review written)
We use Fasthosts as a re-seller account and it has proved to be an excellent service. Our own control panel listing all domains held, then click through and manage all sites with ease. Send clients links to view stats, set up domains and email accounts through UK Reg etc. All very easy and thus far excellent. (read more)
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★★★☆☆
“Whilst FastHosts (www.fasthosts.co.uk) offer a great...”
Written on: 12/07/2005 by daninmanchester (1 review written)
Whilst FastHosts (www.fasthosts.co.uk) offer a great array of products and services at what seem to be very reasonable prices any serious developers or e-business sites should be very warey of their shared hosting plans.
I must admit I love the control panel and the list of features I think they are fantastic but they really need to focus more on the quality of the existing services rather than adding bells and whistles.
Server response is usually sluggish and at worst it didn't even...
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☆☆☆☆☆
“Our site has been down for a week FastHosts...”
Written on: 02/06/2005 by con0013391 (1 review written)
Our site has been down for a week FastHosts (www.fasthosts.co.uk) and they say it will be days until they will renew the domain after it expired.
I am the official contacts but because we don't have the username and password for the UK Reg account it is in, they will not renew the domain.
I want to give them money for crying out loud!
Never use this company!
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Lesleydoogan's Response to con0013391's Review
Written on: 22/10/2005
To be fair to Fasthosts this is totally your own fault. I don't see how you can blame them for your site being down for the reason that you have given but I agree with you about their customer service - it's really poor, and it's something that you don't realise until you need to ask a question or sort something out.
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Con0013391's Response to con0013391's Review
Written on: 25/10/2005
Just to clarify...
<br>
<br>It wasn't our fault at all due to the fact that they had not updated their own database with the new contact details. They only changed the WHOIS. This meant that we were unable to renew the domain before the expiration date. The only way to do this was to log in to a system that wouldn't tell us what the user name and password were even when requesting the details through the "forgotten password?" facility because they hadn't changed the email address in their system to send that email to the correct place.
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Lesleydoogan's Response to con0013391's Review
Written on: 26/10/2005
No, sorry, but I am confident that it must be something that you've done. I used to have a reseller account with Fasthosts and had about 20 websites on the go and I've never had any trouble with the domain names. I suspect that you didn't fill in all the required contact information. If there was a fault with their domain name system it would have come to light long before now.
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★★★☆☆
“Our Business websites have been with FastHosts...”
Written on: 18/05/2005 by MTV (7 reviews written)
Our Business websites have been with FastHosts (www.fasthosts.co.uk) for about 6 months. In that period we have had frequent problems with lack of resources and mail servers going down. They are cheap and should not be used if you are planning to host busy dynamic (ASP, PHP etc..) sites.
Some advice for anybody that is experiencing slow performance on fasthosts - Backup your site and park the domain in the control panel. Then setup the server again and upload the site. It will be moved to a...
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☆☆☆☆☆
“FastHosts (www.fasthosts.co.uk) company is simply...”
Written on: 17/05/2005 by benadel (1 review written)
FastHosts (www.fasthosts.co.uk) company is simply terrible! I was with them using their Reseller Account for just under a year in 2003/2004. In short, I found their prices to be extortionate as they charge you extra for all features (even to activate ASP on a Windows Reseller plan! Come on!) on top of the Reseller fee. Plus, downtime was common, speed of websites very slow and their customer service is non-existant! This company cares nothing for the customer and only about how much they can... (read more)
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Showing 1 - 10 of 14 Reviews
★★★★★
“We have moved our site to Fasthosts.co.uk as they were...”
Written on: 06/05/2005 by lyrics
We have moved our site to Fasthosts.co.uk as they were the only hosting solution offering 2Gb of disk space for reasonable price. We currently store over 200,000 static html pages.
We have installed various forums on the site, but they all fail as FastHosts servers are all on various load balancers.
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Daninmanchester's Response to 192236_lyrics's Review
Written on: 18/07/2005
I'd suggest you look at the way your site is deployed on the LB servers. It sounds like you have a session management problem.
<br>
<br>I'm not saying there aren't problems with fasthosts but make sure the problem isn't with your site implementation.
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★★★★★
“Only one one occasion have I had to wait more than 15...”
Written on: 26/04/2005 by S V Studio (1 review written)
Only one one occasion have I had to wait more than 15 mins to get through on the phone to Fasthosts. On each and every occasion that I have contacted Fasthosts their staff have been more than knowledgable on every aspect. I dont work for them I just feel they have obviously received some bad press on here. I have been with Fasthosts for over 4 years and never has there been a time when I felt their customer service was below average in fact it is above average in comparison to other... (read more)
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★★☆☆☆
“I moved to Fasthosts (www.fasthosts.co.uk) from BT as...”
Written on: 31/03/2005 by samsaidi (6 reviews written)
I moved to Fasthosts (www.fasthosts.co.uk) from BT as my domain was hosted by their sister company and the hosting was being offered within the broadband fee.
When they took a duplicate payment out of my account and didn't respond to my customer service emails about it, I started looking for a better service provider.
It turns out that Fasthosts will make it as inconvenient as possible to move away from, as they have not got a migration out agreement with BT. That means you have to...
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☆☆☆☆☆
“We decided to switch all our customer hosting packages...”
Written on: 19/01/2005 by muggermorgan
We decided to switch all our customer hosting packages over to fasthosts so that we could reduce costs and have all our hosting under one roof.
The web servers were constantly down, the message "waiting for server" on our screens. The email servers would also only allow our clients machines to download their emails around 50% of the time.
Despite these obvious serious problems, no-one at fasthosts (even when they eventually answered the phone) was able to at least admit there was a...
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Rachy120042005's Response to AngryShopper's Review
Written on: 25/06/2006
Just a quick line in some sort of defence of the Fasthost service. Yes sometimes (like now actually!) they are rubbish. My sites can be down now and again and so can theirs! This is very annoying and a few months ago I moved half of my clients over to Donhosts to compare. There really was NO comparison, their technical help was zero whereas the Fasthosts techies really do actually know what they're talking about (most of the time) All clients are now back with Fasthosts. The service isn't top class but it does seem to be the best out there for the price. Nothing seems to get close to offering the same service for the same price so for the moment I am sticking with them.